Melissa Martinez
Sewell,NJ
Summary
To obtain an Office/Clerical/Clinical position in which my customer service, front desk, bookkeeping, personal, clerical/clinical and general office skills will contribute to greater office efficiency and productivity.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Cooper University Hospital
Glassboro, NJ
02.2023 - Current
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Medical Assistant
Nemours Children's Specialty Care
09.2021 - 11.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Covid-19 Lab Technician
Powerback Rehabilitation
Voorhees Township, NJ
02.2021 - 06.2022
- Collected, labeled and stored lab samples according to laboratory specifications.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified collection orders and communicated discrepancies to nurses.
- Recorded, reported and posted specimen results in company software.
- Supervised supplies in inventory and notified [Job title] when items became low.
- Monitored and tracked samples using [Software] while notifying supervisors and clients of any missing samples or database errors.
- Developed exemplary rapport with patients by demonstrating compassion and [Skill].
- Gathered biological samples for laboratory tests.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Handled administrative tasks for laboratory staff and overall operations.
- Completed lab tests and communicated results to supervising staff.
Prior Authorization Specialist
Dr. Carlos Obregon Pulmonary Specialty
Washington Township, NJ
02.2020 - 09.2020
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
- Notified ordering providers of denied authorizations.
- Coordinated resolutions for issues and appealed denied authorizations.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
Patient Service Representative
Advocare Heights Primary Care
Haddon Heights, NJ
01.2017 - 01.2018
- Greet and check-in patients
- Verify information and enter into system
- Collect payments for services
- Answer the phones
- Schedule appointments
Dental Assistant/ Receptionist
ABC Children's Dentistry
Voorhees Township, NJ
11.2016 - 01.2017
- Check-in patents gathering all personal and insurance information needed,
- Receive and process payments made by patients or insurance companies.
- Perform clerical duties such as copying, faxing, filing and emailing.
- Contact insurance companies regarding coverage and payment plans.
- Answer and place phone calls regarding patient appointments.
Patient Service Representative/Tech
Protocall Group/Kennedy Surgical Center
Washington Township, NJ
03.2016 - 06.2016
- Greet and check-in patients
- Answer the phones
- Assisted nurses in post and pre-op areas
- Make charts
Patient Billing Customer Service Representative
DM Medical Billings
Gibbsboro, NJ
06.2010 - 02.2015
- Verifying patient's insurance coverage on Navinet
- Handling collections and unpaid accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients if or when there is a lapse in payment.
- Working directly with the insurance company, the patient, and the Healthcare provider, to get a claim processed and ultimately paid.
- Reviewing and appealing denied and unpaid claims.
- Using coded data provided by the medical coders to produce and then submit claims to insurance companies for payment.
Patient Service Representative
Delaware Valley Urology
Berlin, NJ
3 2018 - 1 2019
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked daily doctor schedules and verified insurance.
- Documented and managed patient information using [Software].
- Scheduled patient appointment and procedures with [Software].
- Answered patient questions and fielded complaints.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Accessed patient information through a variety of office software applications.
- Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Education
Medical Assisting
ASI Career Institute
Blackwood, NJ12.2021
Medical Assistant
Lincoln Technical Institute
2010
High School Diploma - Business Technology
CCVTS
1998
Skills
- Familiar with OSHA and CLIA regulations
- Basic knowledge of general medications, basic triaging skills and patient preparation
- Knowledge of body systems and medical anatomical terminology
- Computer literate (Word, Excel)
- Legal and HIPPA concepts
- IDX, Centricity, EMR, Navinet
- Bi-Lingual Fluent in Spanish
Timeline
Medical Assistant
Cooper University Hospital
02.2023 - Current
Medical Assistant
Nemours Children's Specialty Care
09.2021 - 11.2022
Covid-19 Lab Technician
Powerback Rehabilitation
02.2021 - 06.2022
Prior Authorization Specialist
Dr. Carlos Obregon Pulmonary Specialty
02.2020 - 09.2020
Patient Service Representative
Advocare Heights Primary Care
01.2017 - 01.2018
Dental Assistant/ Receptionist
ABC Children's Dentistry
11.2016 - 01.2017
Patient Service Representative/Tech
Protocall Group/Kennedy Surgical Center
03.2016 - 06.2016
Patient Billing Customer Service Representative
DM Medical Billings
06.2010 - 02.2015
Patient Service Representative
Delaware Valley Urology
3 2018 - 1 2019
Medical Assisting
ASI Career Institute
Medical Assistant
Lincoln Technical Institute
High School Diploma - Business Technology
CCVTS