Melissa Maxwell
Leavenworth,KS
Summary
Detail-focused and result-oriented IT / SharePoint professional with extensive knowledge in troubleshooting IT-related issues and effective training skills. Dedicated, organized, and self-directed team player with strong written, communication, and relationship-building skills. Capable of identifying potential problems and providing recommendations for resolution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Web Content Communications Specialist I
State Of Missouri (Externetworks)
09.2023 - Current
- Designed and implemented customized search solutions enabling users to easily locate relevant content within large repositories of information.
- Reduced manual efforts by automating business processes with custom forms developed in PowerApps
- Enhanced user experience with intuitive site designs and layouts, incorporating user feedback.
- Increased team collaboration by implementing SharePoint-based solutions for document management, version control, and project tracking.
- Improved SharePoint functionality by developing custom web parts and application pages.
- Developed responsive UI designs using HTML, CSS, JavaScript/jQuery for an enhanced user experience across multiple devices.
- Collaborated closely with cross-functional teams to gather requirements and develop tailored SharePoint solutions.
- Solved design problems and implemented attractive design using creative methods.
- Provided functional and technical direction and planning through project brainstorming, design and completion.
- Collaborated with technical and non-technical staff and contractors at various levels to complete projects.
SharePoint Administrator
Department Of Justice (West 4th Strategy)
05.2023 - Current
- Developed comprehensive documentation detailing system architecture, customization specifications, deployment procedures, and end-user guides.
- Migrated existing content from legacy systems onto the new SharePoint platform without disrupting ongoing business operations.
- Implemented governance policies and guidelines to maintain consistent use across departments in line with organizational goals.
- Performed routine maintenance tasks such as applying patches or updates to ensure a stable and secure SharePoint environment.
- Streamlined business processes by creating automated workflows using SharePoint Designer and Visual Studio.
- Developed responsive UI designs using HTML, CSS, JavaScript/jQuery for an enhanced user experience across multiple devices.
- Contributed significantly to the overall success of several high-profile projects by leveraging advanced knowledge of SharePoint tools.
- Troubleshot issues with SharePoint sites and applications, resolving problems quickly to maintain productivity.
- Managed site permissions effectively, ensuring proper access levels for all users across the organization.
- Designed user-friendly interfaces for SharePoint sites, improving overall user experience and adoption rates.
- Developed training materials and conducted workshops, increasing end-user proficiency in SharePoint tools.
- Evaluated emerging technologies and trends regularly; recommended enhancements that would improve overall effectiveness and efficiency within the organization''s use of SharePoint resources.
- Conducted tests to identify issues and make necessary modifications.
- Developed scripts and processes for data integration and maintenance.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
Microsoft Dynamics 365 Developer
Summit Technologies Inc
08.2022 - 04.2023
- Assisted in data migration efforts, ensuring accurate and consistent data transfer between legacy systems and Dynamics 365.
- Developed user-friendly interfaces with tailored dashboards, boosting employee productivity.
- Enhanced system performance by optimizing Microsoft Dynamics 365 customizations and configurations.
- Collaborated with cross-functional teams, ensuring efficient project delivery and alignment with business requirements.
- Enabled secure access to information by implementing role-based security measures within Dynamics 365.
- Supported long-term client satisfaction by providing ongoing technical support and system updates.
- Resolved critical issues promptly, maintaining high levels of system availability and minimizing downtime.
- Streamlined business processes by automating workflows within Dynamics 365.
- Reduced customer support requests by creating comprehensive documentation and training materials for end users.
- Participated in design and planning exercises for future software rollouts.
- Guided team in layout modifications to improve functionality.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Utilized data connections to Microsoft applications including SharePoint, Teams, Exchange, Excel Online, Project Online, etc
- Maintained proper ALM (Application Lifecycle Management) standards for all changes including separate Environments via Power Platform and Documentation via Azure DevOps (ADO)
Senior System Administrator
Network Enterprise Center (GCI)
12.2018 - 07.2022
- Collaborated on cross-departmental projects resulting in improved communication between IT staff and other stakeholders.
- Developed comprehensive documentation for IT systems and procedures, enabling efficient knowledge transfer among team members.
- Safeguarded company data by establishing rigorous security protocols and conducting regular audits.
- Facilitated smooth transitions during mergers or acquisitions through effective integration of disparate IT environments.
- Developed, installed, configured, maintained, and supported optimization of network hardware and software for the top secret network.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Evaluated scripts and logs to review bugs found in the scripts ran to administer updates for the cybersecurity division
- Created and managed user accounts, membership groups, and permissions in Active Directory.
- Managed ticket delegation and escalation ensuring that tickets are resolved in a timely manner and that tickets deemed as priority are handled appropriately
- Designed, developed, configured, integrated, tested, and maintained existing and new VMware and Windows Server infrastructure and applications
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and resolved hardware and software issues.
Application Analyst
HighQ
07.2017 - 12.2018
- Developed custom solutions for unique business requirements, increasing efficiency and productivity across departments.
- Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.
- Contributed insights into emerging technologies during strategic planning sessions, enabling the organization to remain competitive within the market.
- Leveraged advanced programming languages to build reliable and efficient applications that met specific organizational needs.
- Reduced software issues by conducting regular testing and troubleshooting, resulting in improved overall system stability.
- Collaborated with cross-functional teams to ensure seamless integration between applications, improving business processes.
- Worked with API integrations to ensure connection with the Seclore software and the clients devices.
- Contributed documentation of release notes for maintenance patches for the system software.
- Ran SQL reports and queries to test applications
Simulation Analyst /SharePoint Administrator
Leidos
08.2013 - 08.2017
- Installed, configured, integrated, and administered the Army's JLCCTC models and simulations, including Warfighter Simulations (WARSIM) and its sub-components, and Army tactical servers and workstations.
- Provided technical integration support of Multi-Resolution Federation (MRF), Entity Resolution Federation(ERF), and Joint Land Component Training Capability (JLCTCC) Models.
- Performed integration thread testing between the simulation and tactical systems in support of digitized training events.
- Assisted in development of training documentation to assist remote sites in gaining knowledge and understanding of simulation processes, from installation to execution.
- Reviewed, edited, and assisted in the development of Operator and Maintenance Installation and Runtime Manuals for current JLCCTC programs.
- Project Team lead trainer of WARSIM and subject matter expert of 10 colleagues.
- Defined technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets, and timelines.
- Became the SharePoint 2013 SME for the NSC with creating sites, sub-sites, pages, and libraries for each department.
- Provided briefings, reports, and presentations during exercise events.
Desktop Support Technician
PSRI Technologies
05.2012 - 06.2013
- Provided online support for the Distance Learning classes through the Governmental Program for the Command and General Staff College (CGSC) school for United States Army officers.
- Assisted students in Blackboard troubleshooting issues, analyze support desk tickets.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
ADT
10.2007 - 05.2012
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained two positions: Outbound Dispatch Personnel and Customer Service Representative.
- Scheduled technician appointments to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation.
- Learned multiple ADT equipments and panels to better assist customer needs and or problems
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Information Technology
Upper Iowa University
Fayette, IA12.2018
Skills
- Organized
- Proficient Troubleshooter
- Patient and Diligent
- SharePoint Administration
- Active Directory
- System Administration
- Document Management
- User Training
- Site Collection Management
- PowerApps/BI/Flow
- Software Installation
- Programming (HTML, CSS, PowerShell)
Accomplishments
- Single-handedly upgraded 100 computers to Windows 10 in 2 weeks and reconfigured them with all missing software and end-user's backed up files.
- Migrated an entire Legacy SharePoint to SharePoint Online within 2 months to meet deadline while collaborating with 8 divisions while collaborating with stakeholders and developers which led to a contract extension.
Certification
CompTIA Security+
August 2013 to August 2025
Timeline
Web Content Communications Specialist I
State Of Missouri (Externetworks)
09.2023 - Current
SharePoint Administrator
Department Of Justice (West 4th Strategy)
05.2023 - Current
Microsoft Dynamics 365 Developer
Summit Technologies Inc
08.2022 - 04.2023
Senior System Administrator
Network Enterprise Center (GCI)
12.2018 - 07.2022
Application Analyst
HighQ
07.2017 - 12.2018
Simulation Analyst /SharePoint Administrator
Leidos
08.2013 - 08.2017
Desktop Support Technician
PSRI Technologies
05.2012 - 06.2013
Customer Service Representative
ADT
10.2007 - 05.2012
Bachelor of Science - Information Technology
Upper Iowa University