Melissa May
Groveland,FL
Summary
- Experienced with delivering impactful telecommunication software training sessions to diverse groups. Utilizes effective teaching methodologies to enhance user competence and confidence. Track record of developing customized training materials that address unique client needs and drive successful adoption.
- Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
- Highly-regarded training professional with proven track record in telecommunication software education. Renowned for facilitating engaging and informative sessions, resulting in improved software proficiency across teams. Valued for collaborative spirit and adaptability to evolving training needs, ensuring consistent and impactful learning experiences.
Overview
36
36
years of professional experience
Work History
Software Trainer
InfoTel Integrated Services
01.1997 - Current
- I provide Telecomm training to corporations; from basic phone and voicemail training to Unified Communications, Call Center agents and managers. I provide onsite and remote training classes. I have experience with the following platforms: CISCO, SIEMENS, ROLM, UNIFY, MITEL and SHORTEL
Food & Beverage Manager
East Wood Country Club
01.1990 - 01.1995
- I was Food and Beverage Manager while attending college. I managed the restaurant and employees.
Education
BA degree - Focus on Communication
University of Central Florida
01-1996
Skills
- Virtual training
- E-learning development
- Expert communication
- Training delivery
Interests
Boating with my family, Paddle Boarding
PROFILE
Telecommunications Trainer
Timeline
Software Trainer
InfoTel Integrated Services
01.1997 - Current
Food & Beverage Manager
East Wood Country Club
01.1990 - 01.1995
BA degree - Focus on Communication
University of Central Florida