Melissa McClear
Jackson ,MI
Summary
Highly organized office assistant with over 20 years of experience in customer service and data management. Known for effective communication and timely order processing, contributing to improved customer satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
Receptionist/Office Assistant
Americhem Sales
Mason, MI
12.2012 - 02.2023
- Effectively communicate customer needs with the appropriate sales representative, and or redirect calls/emails to the correct departments. Provide follow up communications to ensure customer needs have been met
- Reliably and accurately enter all incoming orders daily, including potential price corrections, while maintaining phone lines.
- Input various customer information into our ERP system pertaining to locations, product data, and customer contact information.
- Perform limited logistics duties that consist of scheduling third-party shipments and gathering tracking information.
- Positive first point of contact for truck drivers and providing them with entering/exiting directions.
Office Assistant
Omni Source Metals
Jackson, MI
09.2005 - 02.2012
- Responsible for accurate weighing of scrap and payment to customers.
- Performed all cashier duties.
- Highly proficient in telephone operations in a high-volume call environment.
- Performed various office and customer service tasks as required.
Office Assistant/Sales Support Assistant
Comtronics
Jackson, MI
09.2001 - 09.2005
- Effectively communicated with customers, sales and service representatives.
- Provided timely assistance to the sales and service team, including the sale of and service of various cell phones.
- Primary switchboard operator.
Receptionist/Customer Service Representative
Troup Electronics
Jackson, MI
10.1998 - 08.2001
- Performed all tasks related to being a switchboard operator.
- Assisted customers with questions related to sales or service.
Education
General Studies
Jackson College
Jackson, MIHigh School Diploma -
Jackson High School
Jackson MI06-1985
Skills
- Organization skills
- Customer service
- Time management
- Data/order entry
Timeline
Receptionist/Office Assistant
Americhem Sales
12.2012 - 02.2023
Office Assistant
Omni Source Metals
09.2005 - 02.2012
Office Assistant/Sales Support Assistant
Comtronics
09.2001 - 09.2005
Receptionist/Customer Service Representative
Troup Electronics
10.1998 - 08.2001
General Studies
Jackson College
High School Diploma -
Jackson High School