Natalie Pritchett
Dothan,AL
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
11
11
years of professional experience
Work History
Receptionist/Office Assistant
Pancare Of Florida
08.2020 - 06.2021
- I worked at the front desk welcoming patients and checking them in. I also answered phones, sent referrals
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
Exercise Specialist
Fit For Life Physical Therapy
12.2018 - 12.2019
- I helped patients with their exercises after they were seen by the PT/PTA. I also worked up front checking people in/scheduling appts and answering phones
- Ensured safe exercise practices by demonstrating proper form and technique for each exercise in the program.
- Evaluated patients progress regularly by administering assessments measuring strength, flexibility, endurance levels; adjusting programs accordingly to ensure continued improvement towards goals per the PT.
Ophthalmic Assistant/Medical Scribe
Eye Center South/Vision Center South
09.2014 - 08.2017
- I worked for multiple doctors at ECS. I screened patients, did testing, and also scribed for most doctors. I did obtain my COA but it is now expired.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Administered eye medications for dilation and treatment.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
Sales Associate
Academy Sports + Outdoors
08.2013 - 01.2014
- Helped customers on the sales floor
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Cashier/Birthday Party Host
Fun Zone Skate Center
09.2011 - 09.2013
- I was cashier at the front desk and also hosted birthday parties
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Cashier/Birthday Party Host
Pizza Kastle
08.2010 - 08.2011
- Cashier at the front and a birthday party hostess
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Dothan High School
Dothan, AL05-2012
No Degree - Physical Therapy
Santa Fe College
Gainesville, FLSkills
- Customer service, Communication skills, Time management, EMR Systems, Computer Skills, Phone Etiquette, Phone Etiquette, Phone Etiquette
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Document management
- Typing speed
- Patient care
- Visual field testing
- HIPAA compliance
Timeline
Receptionist/Office Assistant
Pancare Of Florida
08.2020 - 06.2021
Exercise Specialist
Fit For Life Physical Therapy
12.2018 - 12.2019
Ophthalmic Assistant/Medical Scribe
Eye Center South/Vision Center South
09.2014 - 08.2017
Sales Associate
Academy Sports + Outdoors
08.2013 - 01.2014
Cashier/Birthday Party Host
Fun Zone Skate Center
09.2011 - 09.2013
Cashier/Birthday Party Host
Pizza Kastle
08.2010 - 08.2011
High School Diploma -
Dothan High School
No Degree - Physical Therapy
Santa Fe College
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