Melissa McGrath
Longhorn Steakhouse
Biddeford,ME
13
years of professional experience
Results-oriented Restaurant Manager recognized for effective leadership and customer engagement. Expertise in staff training and operational efficiency leads to improved service quality and reduced turnover.
Work History
Restaurant Manager
7 Years 6 Months- Oversaw daily restaurant operations, ensuring high standards of service and efficiency.
- Trained and mentored staff on menu knowledge and customer service practices.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Implemented strategies to enhance guest satisfaction through feedback analysis.
- Developed staff schedules, ensuring appropriate coverage during peak hours.
- Conducted performance evaluations, providing constructive feedback for employee growth.
- Collaborated with kitchen team to maintain quality food preparation standards.
- Analyzed financial reports, identifying trends to improve profitability and operational efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant Manager
4 Years 7 Months- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
Education
High School Diploma
Skills
Team management
Inventory control and record keeping
Customer engagement
Staff management
Kitchen equipment operation and maintenance
Pre-shift walk-through
Order delivery practices
Trained in performance and wage reviews
Labor and food cost control
Stable work history
T.I.P.S. certified
Restaurant operations management
Full service restaurant background
Reliable and responsible
Safe food handling
Training and onboarding
Scheduling staff
Coaching and mentoring
Timeline
Restaurant Manager
Longhorn Steakhouse
02.2019 - CurrentRead More
Restaurant Manager
Uno Pizzeria & Grill
06.2013 - 01.2018Read More
Spaulding High
High School Diploma
Read More