Melissa McKeen
Providence,RI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Office Manager
The Wellness Company
11.2023 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Deli Clerk
Stop and Shop Supermarket
10.2011 - 04.2025
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Conversed with customers to build rapport and answer questions
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Immunization Program Assistant
The Wellness Company
10.2011 - 11.2023
- Produced and distributed memos, emails and other forms of communication.
- Helped Immunization Manager plan and coordinated functional activities to complete efficient program work.
- Communication with clients to schedule vaccination clinics throughout the state
- Setup online registration for vaccination clinics
- Create links and QR codes for easy access to registration site
- Maintain customer and staff communication for upcoming Immunization clinics
Deli Manager
Stop and Shop Supermarket
05.2005 - 08.2011
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Supervised team of 20 employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
Some College (No Degree) -
Community College of RI
Lincoln, RIHigh School Diploma - undefined
North Providence High School
North Providence, RI06.1996
Skills
- Customer Service
- Data Entry
- Driven and Outgoing
- Attention to Detail
- Multitasking and Organization
- Dependable and Cooperative
Timeline
Office Manager
The Wellness Company
11.2023 - Current
Deli Clerk
Stop and Shop Supermarket
10.2011 - 04.2025
Immunization Program Assistant
The Wellness Company
10.2011 - 11.2023
Deli Manager
Stop and Shop Supermarket
05.2005 - 08.2011
High School Diploma - undefined
North Providence High School
Some College (No Degree) -
Community College of RI
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