Melissa McLeod
Keithville,LA
Summary
Dynamic Medical Front Office Receptionist with proven expertise in patient scheduling and HIPAA compliance at Synergy Healthcare International. Recognized for enhancing patient relations and streamlining office operations, demonstrating strong problem-solving abilities and multitasking skills. Committed to delivering exceptional service and fostering a positive healthcare environment.
Overview
17
17
years of professional experience
Work History
Medical Front Office Receptionist
Synergy Healthcare International
Bossier City, LA
12.2024 - Current
- Managed patient check-in and appointment scheduling using electronic health record (EHR) systems.
- Provided excellent customer service to patients, addressing inquiries and resolving issues efficiently.
- Handled multi-line phone system to manage 50+ incoming calls and redirect as necessary.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Enhanced patient experience by efficiently managing appointment scheduling.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
Embroidery Specialist
Southernly Stitched
Shreveport, LA
02.2022 - 11.2024
- Operated embroidery machines to produce high-quality designs on various fabrics.
- Implemented quality control measures to enhance finished product standards.
- Streamlined workflow processes, reducing downtime and improving overall efficiency.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Streamlined workflow by organizing workspace and maintaining equipment, resulting in increased productivity.
- Assisted customers with customizing designs to suit their specific needs, leading to high levels of satisfaction and repeat business.
- Operated multi-head sewing machines to produce embroidered items according to customer specifications.
- Managed time effectively while working on multiple projects simultaneously, meeting all required deadlines.
Homemaker
Self-employed
Shreveport, LA
05.2008 - 02.2022
- Raised and nurtured children through all stages of development, providing consistent care, guidance, and support.
- Oversaw daily routines, schoolwork, extracurricular activities, and medical appointments to ensure children’s well-being and success.
- Supported academic growth by assisting with homework, advocating with teachers, and fostering a positive learning environment at home.
- Taught life skills, responsibility, and conflict resolution while modeling patience, empathy, and resilience.
- Managed household operations, including budgeting and scheduling of daily activities.
- Balanced multiple priorities in a fast-paced environment, demonstrating strong time management and adaptability.
Education
Bossier Parish Community College
Bossier City, LASkills
- HIPAA compliance
- Patient scheduling
- Front desk operations
- Microsoft office
- Telephone etiquette
- EMR / EHR
- Co-payment collection
- Typing and filing
- Problem-solving abilities
- Multitasking
Timeline
Medical Front Office Receptionist
Synergy Healthcare International
12.2024 - Current
Embroidery Specialist
Southernly Stitched
02.2022 - 11.2024
Homemaker
Self-employed
05.2008 - 02.2022
Bossier Parish Community College