Melissa McNamara
Lancaster,TX
Summary
Highly motivated professional ready to excel in patient care and customer facing roles, bringing valuable experience in assisting staff and team members, while maintaining an empathetic and compassionate approach.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Farmers Insurance Company
Remote
03.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Transportation Dispatcher
All Ready Trucking, LLC
Remote
08.2018 - 01.2025
- Enhanced on-time delivery rates with precise coordination of driver assignments and schedules.
- Increased customer satisfaction through timely communication and accurate shipment tracking updates.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
Customer Service Representative
WellTower
Remote
05.2022 - 04.2024
- Handled 150+ customer inquiries and requests courteously and professionally.
- Answered constant flow of customer calls, emails and chats with minimal wait times.
- Worked directly with vendors to negotiate contract prices and drafted contracts on approved proposals.
Education
Bachelor Of Business Administration And Management -
Strayer University
TX03.2023
Skills
- Knowledge of Medical Terminology and ADLs
- Empathy
- Interpersonal Skills
- Team Mindset
- Complex problem-solving
- Excellent Verbal and Written Communication
- Basic Life Support/CPR
Timeline
Customer Care Representative
Farmers Insurance Company
03.2024 - Current
Customer Service Representative
WellTower
05.2022 - 04.2024
Transportation Dispatcher
All Ready Trucking, LLC
08.2018 - 01.2025
Bachelor Of Business Administration And Management -
Strayer University