Melissa McNay
Walnut Grove,CA
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Experienced in patient service roles, demonstrating proficiency in managing patient appointments across various specialties including cardiology, neurology, and oncology. Effectively handled incoming calls, addressing patient inquiries and resolving complaints while maintaining compliance with HIPAA regulations. Skilled in utilizing electronic health record systems to document and manage patient information accurately, ensuring confidentiality and data security. Proven ability to coordinate with healthcare professionals to facilitate patient needs and streamline clinic operations.
Overview
13
13
years of professional experience
Work History
Patient Service Representative II
SUTTER MEDICAL FOUNDATION
Sacramento, CA
08.2022 - Current
- Answered calls for cardiology, neurology, and oncology.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Cancelled and rescheduled appointments
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Answered incoming calls in a professional manner.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Explained policies, procedures and services to patients.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Patient Service Representative
NorthBay Heart and Vascular Center
Fairfield, CA
06.2019 - 07.2022
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Obtained proper authorization and identification to release confidential medical records.
- Ran credit card batches and balanced deposits on daily basis.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Patient Service Representative
Memphis Lung Physicians
Memphis, TN
02.2018 - 04.2019
- Answered multi-lined phone
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Ran credit card batches and balanced deposits on daily basis.
- Utilized technology and specialized software to maximize productivity.
- Explained policies, procedures and services to patients.
Point of service
Dignity Healthcare
Woodland, California
05.2013 - 01.2018
- Provided comprehensive patient care by coordinating services and ensuring compliance with healthcare regulations and safety standards.
- Streamlined patient intake processes, enhancing operational efficiency and improving overall patient satisfaction with service delivery.
- Mentored junior staff on patient interaction techniques, fostering a supportive environment that improved team performance and patient relations.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Davis Senior High School
Davis, CASkills
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Organized and Detail-Oriented
- Registration process
- Appointment scheduling
- Patient information management
- HIPAA compliance
- Insurance verification
- Multi-line phone handling
- Team collaboration
- Appointment confirmation
- Electronic health records
Education and Training
other
Timeline
Patient Service Representative II
SUTTER MEDICAL FOUNDATION
08.2022 - Current
Patient Service Representative
NorthBay Heart and Vascular Center
06.2019 - 07.2022
Patient Service Representative
Memphis Lung Physicians
02.2018 - 04.2019
Point of service
Dignity Healthcare
05.2013 - 01.2018
High School Diploma -
Davis Senior High School