Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MELISSA MEDINA

Christmas,Fl

Summary

Dedicated and results-oriented professional seeking a Call Center Representative role. Leveraging a strong background in customer service and a deep understanding of healthcare services, insurance, and products to provide exceptional support to clients. Proven ability to effectively communicate complex information, build rapport, and drive successful sales conversions. Eager to contribute to a dynamic team, optimize customer experiences, and contribute to the growth of the organization's sales and healthcare initiatives

Overview

7
7
years of professional experience

Work History

Call Center Representative/Sales

The Stay Young Centers, Buff
02.2022 - 12.2022
  • Streamlined credit card transaction processing, achieving 20% increase in speed and bolstering security measures
  • Piloted appointment scheduling systems, resulting in seamless coordination and synchronization of over 200 appointments per month
  • Managed daily average of over 120 calls, handling both incoming and outgoing communications
  • Maintained sales closure rate of 80% or higher, exceeding performance benchmarks and contributing to exceptional sales outcomes
  • Collaborated with 5+ sales representatives, ensuring all team members felt equipped with information to succeed.

Registered Behaviour Technician

FLORIDA CHILDREN'S ACADEMY
09.2019 - 02.2020
  • Managed classroom of 15 students, maintaining 95% attendance rate and fostering engaging learning environments
  • Demonstrated exceptional organizational prowess in managing and prioritizing up to 20 concurrent tasks and responsibilities, ensuring seamless operations and optimal productivity
  • Delivered comprehensive training to 10+ staff members engaged in direct care services, ensuring skill enhancement and quality service delivery
  • Conducted 50+ one-on-one tutoring sessions, resulting in average grade improvement of 1.5 letter grades.

Behaviour Technician

LODESTONE ACADEMY
09.2017 - 09.2019
  • Executed 20+ treatment plans informed by clinical expertise and understanding
  • Instructed and coached 50+ families, caregivers, and professionals in effective execution of behavior plans
  • Led organization and oversight of varied classroom, overseeing 10+ children aged 2 to 16
  • Proficient in utilizing range of software applications, including Microsoft
  • Office and Adobe Creative Suite.

Administrative Assistant/Optometric Technician

NATIONAL VISION
10.2015 - 06.2017
  • Confirmed insurance eligibility, coverage, and pre-authorization requirements for 50+ patients per month
  • Guided incoming patients, performing pretests, documenting information, and managing intake procedures for an average of 30+ patients per day
  • Managed and organized patient records, ensuring adherence to practice standards and HIPAA regulations
  • Executed schedules for three doctors, improving time utilization and ensuring smooth operations
  • Attained remarkable sales rate surpassing 80% and clinched the top position in company-wide contest for highest sales among technicians within first 6 months of employment.

Education

Associates of -

Valencia College
Orlando, Fl
06.2024

Skills

  • Microsoft Office
  • Bilingual
  • Medical Terminology
  • Call Center
  • Empathy
  • Insurance Verification
  • Communication
  • Time management
  • Scheduling Software
  • Prior Authorization
  • Sales

Languages

Spanish
Native or Bilingual

Timeline

Call Center Representative/Sales

The Stay Young Centers, Buff
02.2022 - 12.2022

Registered Behaviour Technician

FLORIDA CHILDREN'S ACADEMY
09.2019 - 02.2020

Behaviour Technician

LODESTONE ACADEMY
09.2017 - 09.2019

Administrative Assistant/Optometric Technician

NATIONAL VISION
10.2015 - 06.2017

Associates of -

Valencia College

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