Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Medina

728 Jerome St,NY

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience

Work History

Ground Operations Agent

JetBlue
08.2022 - 07.2025
  • Understood FAA, TSA and airport regulations and verified compliance.
  • Inspected runways and taxiways, airfield lighting, parking aprons, hangars, fuel storage areas and perimeter fences and gates for hazardous aviation conditions.
  • Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
  • Attended and completed required online and in-person training and mentored newer agents in advanced roles.
  • Operated aircraft refuelers, tugs and tractors, ground power units and other aircraft ground support equipment.
  • Monitored safety-sensitive zones and enforced security measures throughout ground operations.
  • Performed control, dispersal and disposal of potentially hazardous wildlife to facilitate airfield and airspace safety.
  • Marshaled large and small aircraft to and from parking areas, ramps and airfields.
  • Improved ground operations efficiency by streamlining processes and implementing best practices.
  • Optimized resource allocation for efficient staffing across different areas of responsibility within the Ground Operations Department.
  • Safeguarded airport security regulations compliance through strict adherence to guidelines during all ground operations tasks.
  • Maintained high standards of professionalism while assisting passengers with special needs or requests during their travel experience.

Customer Service Agent

Hallmark Aviation
09.2018 - 07.2022
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Handle check in process for passengers and tag their luggage to their final destination.
  • Assign all seats for passengers to get on board and also board all passengers on the plane at the gates.

Beauty Advisor

Estee Lauder
08.2016 - 06.2017
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

Beauty Advisor

Sephora
03.2012 - 05.2013
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Provided makeup application services, elevating customer satisfaction and boosting repeat business.
  • Enhanced customer loyalty by providing personalized skincare consultations.
  • Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
  • Trained new Beauty Advisors on product knowledge and customer service excellence, standardizing high service levels.

Education

Dance

Brooklyn Highschool Of The Arts
Brooklyn, NY
08-2005

Skills

  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility

Timeline

Ground Operations Agent

JetBlue
08.2022 - 07.2025

Customer Service Agent

Hallmark Aviation
09.2018 - 07.2022

Beauty Advisor

Estee Lauder
08.2016 - 06.2017

Beauty Advisor

Sephora
03.2012 - 05.2013

Dance

Brooklyn Highschool Of The Arts

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