Melissa Mendez
Yelm,WA
Summary
Dedicated Medical Assistant with a proven track record at Yelm Family Medicine, enhancing patient care through expert management of clinical documentation and patient assessments. Skilled in HIPAA compliance and renowned for exceptional communication, I significantly contribute to efficient clinic operations and patient satisfaction. My commitment to professionalism and patient-focused care stands out, driving continuous improvement in healthcare delivery.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Yelm Family Medicine
07.2019 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation..
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Measured patient spirometry.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Certificate - Medical Assistant
Charter College
Lacey, WA06.2019
High School Diploma -
Yelm High School
Yelm, WA07.2018
CNA - Certified
New Market
Tumwater, WA06.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Patient-focused care
- Procedure assistance
- Reliable team player
- Electronic health records
- CPR
- Immunization administration
- Patient assessments
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- First aid
- Equipment sterilization
- Adaptable
- Simple dressings
- Professional bedside manner
- Monitoring patient progress
- Valid state driver's license
- Reliable transportation
- Companionship and emotional support
- Specimen labeling
- Epic
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Yelm Family Medicine
07.2019 - Current
Certificate - Medical Assistant
Charter College
High School Diploma -
Yelm High School
CNA - Certified
New Market
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