Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Miguel

Vancleave ,MS

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Proven track record of driving increased sales, improving the buying experience, and elevating the company's profile with the target market. Results-oriented professional consistently exceeding sales goals and building strong customer relationships. Skilled in identifying customer needs, providing personalized recommendations, and closing sales to maximize revenue.

Overview

27
27
years of professional experience

Work History

Property Manager

Contract
11.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Lead Cocktail Server/ Bartender Trainer

Scarlet Pearl Casino Resort
10.2015 - 07.2023
  • Maintained clean and organized bar area
  • Maintained customer satisfaction with timely service
  • Anticipated guest needs and provided proactive service
  • Determined customer preferences to suggest appropriate cocktails and increase sales
  • Trains, all new employees to be successful, and provide the tools to succeed

Cocktail Server and Trainer

Boomtown Casino
10.2008 - 10.2015
  • Determined customer preferences to suggest appropriate cocktails and increase sales
  • Anticipated guest needs and provided proactive service
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave
  • Maintained clean and organized bar area
  • Train new hires for success also was part of Kaisen training for the casino

Concierge/ Cocktail Server/ Supervisor

Isle Of Capri Casino
02.1998 - 10.2008
  • Trained servers on order management, service quality and how to build rapport with guests
  • Led team of servers to consistently meet customer service and sales targets
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service
  • Monitored server performance and provided feedback to enhance server delivery

Education

Diploma - High School Graduate

St. Martin
Ocean Springs, MS

Skills

  • Food and Beverage Service
  • Sales Transactions
  • Customer Service and Rapport
  • High-Volume Environments
  • Bar Terminology
  • Craft Cocktails
  • Cleanliness Standards
  • VIP Experiences
  • Guest Relations Management

Timeline

Property Manager

Contract
11.2020 - Current

Lead Cocktail Server/ Bartender Trainer

Scarlet Pearl Casino Resort
10.2015 - 07.2023

Cocktail Server and Trainer

Boomtown Casino
10.2008 - 10.2015

Concierge/ Cocktail Server/ Supervisor

Isle Of Capri Casino
02.1998 - 10.2008

Diploma - High School Graduate

St. Martin

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Melissa Miguel