Melissa Milian Alvarez
Orlando,FL
Summary
Marketing and sales professional with a background in dentistry, transitioning into beauty and retail after emigrating. Managed social media marketing, customer service, and operations for a beauty salon. Experienced as a Sales Associate in various retail environments, focusing on client engagement, sales strategies, and achieving business goals. Proven adaptability and success in learning new skills, with a passion for both beauty and sales.
Overview
2
2
years of professional experience
Work History
Manager Assistant & Cosmetic Tattoo Artist
Minik Studio and Spa
Orlando, FLORIDA
12.2023 - Current
- Managed marketing and social media accounts: Instagram, TikTok, and Facebook.
- Created and published daily content, developing strategies to attract new clients.
- Handled client reception, scheduling appointments, and processing payments.
- Provided eyebrow and lip micropigmentation, eyelash extensions, and teeth whitening services.
- Suggested additional products or services that may benefit the customer's needs.
- Prepared and shipped orders for the online store.
- Delivered training courses as a certified master in micropigmentation techniques.
- Built relationships with customers through friendly interactions and professional demeanor.
- Provided accurate information about products and services.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Identified potential opportunities to upsell products or services.
- Suggested additional products or services that may benefit the customer's needs.
Cosmetic Tattoo and Lash Artist
The Beauty Vault
Orlando, FLORIDA
06.2023 - 12.2023
- Provided thorough consultations to clients on lash services and products.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Performed eyebrows and lips tattoo services.
- Educated clients on proper aftercare techniques.
- Scheduled appointments using online booking software systems.
- Participated actively in team meetings focused on improving business operations.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Created engaging content for multiple social media platforms, such as Instagram, Facebook, and TikTok
Sales Associate
Mahalo Accesories
Orlando, FLORIDA
01.2023 - 07.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Advised customers on the selection of products based on their needs and preferences.
- Provided accurate information about warranties, pricing, policies.
Sales Associate
Prédiré Paris
Orlando, FLORIDA
10.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection.
- Built relationships with customers to encourage repeat business.
- Provided accurate information about products, prices and services.
Education
Master of Dentistry - Cosmetic Dental
Tech University
Online 07-2024
Dentistry
Facultad De Odontología De La Habana
Havana, Cuba07-2019
Skills
- Sales Development
- Customer Needs Assessment
- Payment Processing
- Inventory Control
- Listening Skills
- Energetic self-starter
- Problem-Solving
- Self-Checkout Assistance
- Excellent people skills
- Time Management
- Customer Service
- Handy person
Timeline
Manager Assistant & Cosmetic Tattoo Artist
Minik Studio and Spa
12.2023 - Current
Cosmetic Tattoo and Lash Artist
The Beauty Vault
06.2023 - 12.2023
Sales Associate
Mahalo Accesories
01.2023 - 07.2023
Sales Associate
Prédiré Paris
10.2022 - 01.2023
Master of Dentistry - Cosmetic Dental
Tech University
Dentistry
Facultad De Odontología De La Habana