Melissa Miller
Fallbrook,CA
Summary
Dedicated and results-driven insurance professional with nine years of unwavering commitment to GEICO. Commenced journey as an adjuster and ascended to the role of Claims Manager. In this leadership capacity, successfully guided and motivated a diverse team of over 100 individuals within a thriving department of over 300. Consistently achieved top quartile results by implementing strategic initiatives and maintaining a relentless focus on excellence, contributing to the company's enduring success.
Overview
9
9
years of professional experience
Work History
Claims Manager
GEICO
12.2021 - Current
- Led team responsible for processing and managing all types of claims efficiently and effectively.
- Managed department budget, ensuring cost control and optimal resource allocation.
- Assisted with HR investigations and provided resolution recommendations for various employee issues.
- Implemented streamline onboarding and training processes.
- Oversaw staffing needs, optimizing workforce to meet business demands.
- Spearheaded training and development programs for staff to enhance productivity and claim resolution skills.
- Collaborated with senior management to develop and implement policies, procedures, and strategies for claim management and HR functions.
- Successfully processed and resolved high volume of leave claims while maintaining legal compliance and ensuring customer satisfaction.
- Guided and mentored team of over 100 individuals in department over 300 individuals.
Claims Supervisor
GEICO
03.2018 - 12.2021
- Successfully supervised multiple teams responsible for processing wide range of auto claims, consistently achieving top quartile results in key performance metrics.
- Maintained strong emphasis on providing excellent customer service, resulting in high customer service ratings.
- Ensured high quality by implementing and monitoring strict quality control measures, reducing errors and omissions.
- Collaborated with senior management to set and achieve department goals and objectives.
- Led regular training sessions to keep team updated on industry best practices and changes in regulations.
Claims Adjuster
GEICO
08.2014 - 03.2018
- Handled diverse caseload of claims from minor auto accidents to litigated claims.
- Consistently achieved top quartile results in key performance metrics.
- Delivered exceptional customer service while ensuring meticulous adherence to both departmental and quality regulations,
Education
Business Administration
University of Maryland - Baltimore County
Baltimore, MD2018
Bachelor of Science -
University of San Diego
San Diego, California05.2014
Skills
- Communication
- Regulatory Compliance
- Team Leadership
- Leadership and Development
- Data Analysis
- Quality Control
Timeline
Claims Manager
GEICO
12.2021 - Current
Claims Supervisor
GEICO
03.2018 - 12.2021
Claims Adjuster
GEICO
08.2014 - 03.2018
Business Administration
University of Maryland - Baltimore County
Bachelor of Science -
University of San Diego
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