Melissa Miller
Medical Lake,WA
Summary
Enthusiastic customer service. I am reliable with outstanding interpersonal and time management skills. Proven history applying hard work and dedication to improve customer relationships. Have experiences in sales, retail, veterinary medicine, and service industry. I feel I would be a strong addition to any team.
Overview
10
10
years of professional experience
Work History
Owner/Office Manager
Miller3 Ranch
10.2018 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Driver
DoorDash
07.2021 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Achieved consistently high customer scores due to exceptional service.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
ATX Mutts & Pups
Self Employed Services
08.2017 - 08.2018
- Fed animals twice daily and refilled water dish frequently with fresh supply.
- Walked dogs at appropriate pace for breed, age and abilities to offer endurance-building jogs for athletic dogs and gentler walks for smaller, special needs or geriatric dogs.
- Monitored medication administration as directed by pet owners and vet.
- Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Hostess/ Server/Bartender
Pelon's TexMex and 508 Tequila Bar
04.2014 - 02.2016
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Education
Some College (No Degree) -
West Valley College
Saratoga, CASome College (No Degree) -
Texas State University
San Marcos, TXGED -
Texas Department of Education
Gatesville, Texas09.2013
Skills
- Valid Driver's License
- Appointment Scheduling
- Customer Service
- Verbal and Written Communication
- Punctual and Reliable
- Problem-Solving
- Calm Under Pressure
- Organizational Skills
- Goal-oriented mindset
- Telephone etiquette
- Positive attitude
Timeline
Driver
DoorDash
07.2021 - Current
Owner/Office Manager
Miller3 Ranch
10.2018 - Current
ATX Mutts & Pups
Self Employed Services
08.2017 - 08.2018
Hostess/ Server/Bartender
Pelon's TexMex and 508 Tequila Bar
04.2014 - 02.2016
Some College (No Degree) -
West Valley College
Some College (No Degree) -
Texas State University
GED -
Texas Department of Education