Melissa Miller
Valrico,FL
Summary
Currently seeking to obtain a full-time position with growth and advancement potential where my experience, dedication, self-motivation and a positive attitude can be used. I'm a skilled Loan Partner with background in mortgage banking and loan processing. Possess deep understanding of financial regulations, loan products, and customer service. Strengths include ability to analyze credit reports, income documents, and asset statements while delivering top-notch client communication. Previous work has consistently resulted in streamlined operations, improved productivity and increased client satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Loan Partner
AFR/eLEND
Parsippany, New Jersey
05.2024 - 09.2025
- Managed communications between borrowers, lenders, and underwriters for seamless transactions.
- Monitored loan status throughout the entire process from application through closing and funding stages.
- Researched and verified borrower information, such as income, assets, liabilities, credit history.
- Processed loan applications accurately and efficiently in line with company policies.
- Informed customers of application deadlines, approvals and denials.
Licensed Mortgage Loan Originator
Malan Mortgage
Tampa, Florida
02.2023 - 05.2024
- Analyzed loan applications and credit information to determine eligibility of borrowers for mortgage loans.
- Prepared detailed loan application packages for review by underwriters.
- Assisted customers in selecting the most suitable type of mortgage product according to their specific needs.
- Informed customers of application deadlines, approvals and denials.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
Loan Originator
Triad Financial Services
Jacksonville, FL
01.2021 - 12.2022
- Communicate with borrowers to secure the details and assist them throughout the home-buying process, review financial information, submit applications, and monitor their overall status, gather financial information, and process it for underwriting.
- Collaborated with underwriting teams to assess risk and compliance factors.
- Prepared detailed loan documentation for approval and processing.
- Provided exceptional customer service by responding promptly to inquiries and requests for assistance.
- Explained various types of loan products available to customers based on their needs and financial situation.
Jr Loan Originator
CountryPlace Mortgage
St. Augustine, FL
10.2017 - 11.2020
- Communicate with borrowers to secure the details and assist the borrower throughout the home-buying process, review financial information, submit applications, and monitor their overall status, gather financial information and process it for Underwriting.
- Processed mortgage applications and verified financial information for clients.
- Educated clients on loan products, terms, and conditions to ensure understanding.
- Reviewed credit reports and assessed borrower eligibility for various loan programs.
- Assisted in resolving issues during the loan process to ensure smooth transactions.
Finance Manager
Plant City Housing, LLC
Plant City, FL
03.2016 - 10.2017
- Responsible for obtaining Financing for Customers to purchase Manufactured or Modular Homes. Clearing all financial requirements/conditions from the Banks. Conduct closings on behalf of the Banks. Following up on Funding once the project is completed.
Site Manager
Extra Space Storage
Naples, FL
11.2012 - 03.2016
- Perform daily functions of running the facility in accordance with company Standards. Understand the features and benefits of the facility and how to use each. Complete daily walk thru/Lock checks. Clean units as needed. Keep the office clean and organized. Oversee Contractors and third party Vendors.
- Maintain accurate records for each customer. Perform Collection Calls. Conduct monthly auctions as needed. Meet and exceed rental and conversion goals. Maximize revenue by limiting concessions, discounts, and waived fees. All while providing greater than expected customer service.
General Manager/Owner/Operator
Papa John's
Warsaw, IN
01.2008 - 10.2012
- In charge of all facets of the restaurant. Trained, coached and mentored staff to ensure smooth adoption of new Policies and Procedures. Implemented innovative programs to increase employee loyalty and reduce turnover. Developed and rolled out new policies. Executed integrated advertising campaigns across multiple media channels. Hired and trained new Team Members. Responsible for all hiring, terminating, scheduling, ordering, inventory, and food cost controls.
- Administered and Managed all Benefits. Handled payroll for over 100 employees.
Broker Associate/Managing Broker
Prudential One Realty
Warsaw, IN
01.1998 - 01.2008
- Met and Exceeded all sales goals. Provided superior customer service. Created marketing and advertising to Develop new business. Closed 12.5 Million in Sales in 2007. Vast proficiency in all aspects of Microsoft Office. Developed and maintained a data base of over 2000 customers and clients. Created a positive business relationship with over 35 active multi-million dollar producing agents in Kosciusko County.
Skills
- Strong Management Background
- Loan processing
- Mortgage compliance
- Multi-unit Operation Management
- Consistently Meet/Exceed Goals
- Years of Experience in Real Estate Sales
- Loan origination
- Excellent Organizational Skills
- Detail Oriented
- Outstanding Customer Service Skills
Certification
- Licensed Loan Originator, FL - NMLS #1750662
Timeline
Loan Partner
AFR/eLEND
05.2024 - 09.2025
Licensed Mortgage Loan Originator
Malan Mortgage
02.2023 - 05.2024
Loan Originator
Triad Financial Services
01.2021 - 12.2022
Jr Loan Originator
CountryPlace Mortgage
10.2017 - 11.2020
Finance Manager
Plant City Housing, LLC
03.2016 - 10.2017
Site Manager
Extra Space Storage
11.2012 - 03.2016
General Manager/Owner/Operator
Papa John's
01.2008 - 10.2012
Broker Associate/Managing Broker
Prudential One Realty
01.1998 - 01.2008
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