Melissa Miosek
Jessie smile's
Ilion,USA
25
years of professional experience
Detail-oriented Receptionist skilled in front desk operations and patient interaction. Manages check-ins, resolves inquiries, and maintains organized workspace. Proficient in handling insurance information and ensuring smooth communication through email and phone. Committed to providing support and assistance as needed. Adapt to managing high volume environments. Team player and willing to help in any way.
Work History
Receptionist
2 Months- Welcomed guests with warmth and professionalism to create a positive first impression.
- Maintained cleanliness and organization of front desk area.
- Provided information about services and amenities to visitors.
- Managed incoming calls, efficiently taking messages and directing inquiries to appropriate departments.
- Sorted and distributed incoming mail daily to ensure prompt delivery to correct personnel.
- Updated daily log book with information about visitors entering the premises.
- Assisted with guest check-in and check-out procedures promptly.
- Updated and recorded patients' information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Private Home Caregiver
2 Years 2 Months- Provided compassionate care and companionship to clients in home settings.
- Assisted clients with daily living activities, including bathing and meals.
- Monitored client health status and reported changes to healthcare providers promptly.
- Developed trusting relationships with clients to enhance their emotional support.
- Coordinated transportation for clients to medical appointments, facilitating access to essential healthcare services.
- Provided emotional support for clients facing difficult life situations or health concerns.
- Monitored vital signs such as temperature, pulse rate and respiration rate when required.
- Conducted light housekeeping tasks such as vacuuming, dusting, laundry and changing linens.
- Provided companionship to elderly or disabled clients by engaging in conversation and playing games.
- Developed individualized care plans based on assessments of each client's needs.
- Ensured clients reached medical appointments and errands timely.
- Provided physical therapy exercises when instructed by a qualified professional.
Patient Service Representative
1 Year- Greeted patients warmly and managed front desk.
- Verified patient information and ensured accurate data entry in records.
- Handled incoming calls efficiently, routing them to appropriate departments to streamline communication.
- Verified insurance information and collected payments to ensure accuracy in financial transactions.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Adhered to HIPAA regulations when handling confidential patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Obtained proper authorization and identification to release confidential medical records.
- Managed patient check-in process with precise data entry of personal and insurance information, enhancing registration efficiency.
Private Home Caregiver
20 Years 9 Months- Provided compassionate care and companionship to clients in home settings.
- Assisted clients with daily living activities, including bathing and meal preparation.
- Effectively communicated with family members to ensure understanding of client needs and well-being.
- Monitored client health status, promptly reporting changes to healthcare providers to ensure timely interventions.
- Developed trusting relationships with clients, enhancing emotional support and improving overall client satisfaction.
- Responded quickly in emergency situations while remaining calm under pressure.
- Provided assistance with personal hygiene tasks, including bathing and grooming, to ensure client comfort.
- Transported clients to medical appointments or errands as needed.
- Monitored clients to ensure proper medication adherence for health maintenance.
Stocker, online shopping, warehouse associate
22 Years- Stocked shelves with products to maintain store organization and accessibility.
- Verified pricing labels on merchandise, enhancing customer clarity and trust.
- Maintained cleanliness of aisles and stock areas for safety compliance.
- Participated in inventory counts to ensure accurate stock records.
- Conducted inventory counts, ensuring accurate stock records and availability.
- Removed outdated products from shelves in accordance with company policy.
- Lifted materials of various weights to support operations.
- Provided customer service by answering questions about product location, price and availability.
- Assisted customers in locating items throughout the store efficiently.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Packed boxes for shipment using appropriate packing materials.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
Education
- Carpentry And Masonry, Business
Skills
Patient check-in
Front desk management
Payment processing
HIPAA compliance
Customer relationship management
Multitasking
Time management
Problem-solving
Conflict resolution
Customer/Client relations
Timeline
Receptionist
The Grand
06.2026 - CurrentRead More
Private Home Caregiver
Jessie smile's
06.2024 - CurrentRead More
Patient Service Representative
Slocum dickson medical group
09.2023 - 09.2024Read More
Private Home Caregiver
Jessie smile's
12.2002 - 09.2023Read More
Stocker, online shopping, warehouse associate
Walmart
04.2001 - 04.2023Read More
Mohawk Central School
from Carpentry And Masonry, Business
Read More