Melissa Miranda
Fremont Surgery Center
Union City,CA
29
years of professional experience
My goal is to obtain a position that allows me to apply my skills as an Administrative Assistant. I enjoy working with people and believe that I am capable of meeting any challenge that come before me . Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Administrative Assistant
4 Years 2 Months- Great / schedule patients
- Check in patients
- Filing, photocopying, typing. faxing, assigned errands
- Managed a high volume of incoming calls while maintaining professionalism ,accuracy and excellent customer service
- Efficiently transferring calls to the appropriate department
- Prioritized and handled multiple calls and request simultaneously in a fast-paced healthcare environment
- Coordinate communication between patients , families and members of the healthcare team to help ensure efficient patient care
- Assist with maintaining accurate patient information , documentation, and records while protecting patient confidentiality
- Collaborated with insurance and other departments to resolve account issues and improve collection outcomes
- Establish appropriate payment arrangements while following organizational polices and procedures
- Communicated with patients by phone and provided a clear detailed breakdown of patient responsibility prior to surgery
- Handled difficult or sensitive conversations professionally while demonstrating empathy and strong customer service skills
- Contact patients regarding past - due accounts, set up payment arrangements
Referral Coordinator - Remote- Contract Only
1 Year- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Contact insurances companies to obtain authorizations status for procedures and surgery once approved then update patients file in EPIC.
- In basket messages to providers POOL regarding denials /peer to peer.
- In basket messages to Referral coordinator's to send additional records
- Contacting insurance carrier to obtain extension on end date
Surgery Scheduler
8 Months- Accurately complete surgery orders
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled tests, lab work EKG ,pre-operative clearances with pcp
- Authorization submission
- Collect payments
- Benefit check
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Conducted follow up calls with patients after their procedure was completed.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Processed payments from patients for surgical services rendered.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
Office Manager
17 Years 5 Months- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Filing
- Collecting payments
- Verification of insurances
- Obtaining authorizations through workers comp.
- Scheduling patients
- Medical records
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Lead Front Office/ Medical Assistant
7 Years- (510)797-7535
- Filing
- Scheduling patients
- Answering phones
- Verification of Health Insurance
- Blood Draws
- Injections
- Taking patient vitals
Education
Medical Assistant Degree
- New Haven Adult school Skills
- Customer service ,Checking in Patients ,Verification of Health Insurances and obtaining approval for Workers Compensation, payroll (10+ years) Phone Etiquette Medical Scheduling Insurance Verification Additional Information
High School Diploma
Skills
Administrative Support
Organization and Time Management
Customer Service
Detail-Oriented
Verbal and Written Communication
Problem-Solving
Appointment Scheduling
Office Workflow Support
Knowledge of computer system and software used in functional areas
Ability to prioritize task
Timeline
Referral Coordinator - Remote- Contract Only
Sutter Health - Online Technical Agency
01.2024 - 01.2025Read More
Surgery Scheduler
Silicon Valley Orthopedic
10.2022 - 06.2023Read More
Administrative Assistant
Fremont Surgery Center
06.2022 - CurrentRead More
Office Manager
Pacific Physical Therapy
01.2005 - 06.2022Read More
Lead Front Office/ Medical Assistant
Washington Clinic
01.1998 - 01.2005Read More
SILICON VALLEY COLLEGE
Medical Assistant Degree
Read More
NEW HAVEN ADULT SCHOOL
High School Diploma
Read More
BlS Certified
Upon request