Melissa M. Kincaid
North Las Vegas,Nevada
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Zions Bancorp
03.2019 - Current
- Taking inbound calls in a fast-paced environment
- Assisting callers with their banking needs including account information and bank card questions and OLB assistance
- Reviewed transactions for fraudulent patterns or transactions
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes. Up skill training for Online Banking and Bankcard.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Participated in the Stand Up Coach program.
Assistant Administrator
Inquipco
10.2017 - 01.2019
- Fleet status reporting, record keeping of mechanic timesheets, phone, customer contacts
Research Assistant
Precision Opinion
11.2016 - 09.2017
- Cold call surveys including consumer, political and social sciences
Communication Assistant
Caption Call
04.2016 - 11.2016
- Dictating calls for the deaf and hard of hearing
Caretaker
08.2011 - 04.2015
- Caretaker for terminal family member
Medical Assistant
Northwest Allied Physicians
08.2009 - 08.2011
- Family Practice with duties including, but not limited to scheduling, inventory, patient care and assisting with in-office procedures
Customer Service Representative
afni, Inc
04.2006 - 08.2009
- Contracted to Verizon Wireless for inbound billing division
- Escalation specialist
- Peer development
Education
Medical Assistant Certification Program - Medical Assistant Back of Office
Pima Medical Institute
Tucson, AZ01.2009
Diploma -
Mountain View H.S.
Marana, AZ05-1990
Skills
- Good communication skills
- Call center experience
- Excellent written and oral communication
- Complaint resolution
- Follow-up skills
- Prioritization
- Building rapport
- Live chat support
- Call center procedures
- Call escalation
- Multitasking Abilities
- Problem-solving skills
Field Of Interest
Customer support with peer development
Timeline
Customer Service Specialist
Zions Bancorp
03.2019 - Current
Assistant Administrator
Inquipco
10.2017 - 01.2019
Research Assistant
Precision Opinion
11.2016 - 09.2017
Communication Assistant
Caption Call
04.2016 - 11.2016
Caretaker
08.2011 - 04.2015
Medical Assistant
Northwest Allied Physicians
08.2009 - 08.2011
Customer Service Representative
afni, Inc
04.2006 - 08.2009
Medical Assistant Certification Program - Medical Assistant Back of Office
Pima Medical Institute
Diploma -
Mountain View H.S.
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