Melissa Molina
Cranston,RI
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Eager to learn new things as well as apply what I already know to the task at hand.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Lifespan: Rhode Island Hospital
05.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Secretary
Blackstone Valley Community Health Care
05.2021 - 03.2022
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Secretary
John Calvino Law Associates
08.2017 - 04.2021
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated client information to keep records current.
- Disbursed on client files once the case was closed
- Served as an interpreter when needed
Education
High School Diploma -
Juanita Sanchez Educational Complex
Providence, RI06.2013
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Appointment Scheduling
- Phone and Email Etiquette
- Healthcare systems navigation
- Payment Processing
- Spanish Fluency
Timeline
Patient Access Representative
Lifespan: Rhode Island Hospital
05.2022 - Current
Medical Secretary
Blackstone Valley Community Health Care
05.2021 - 03.2022
Secretary
John Calvino Law Associates
08.2017 - 04.2021
High School Diploma -
Juanita Sanchez Educational Complex
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