MELISSA MOLINA
Summary
Over 10 years of experience as a pharmacy technician with a focus on patient excellence and operational efficiency. Proven ability to build strong relationships and maintain high-quality assurance standards. Expertise in adapting to fast-paced environments and mastering new skills quickly. Strong communication skills facilitate effective liaison between patients, doctors, and ancillary staff, enhancing overall patient satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Orsini Specialty Pharmacy
, IL
03.2023 - Current
- Coordinated patient appointments and managed scheduling across multiple healthcare providers.
- Resolved patient inquiries and concerns promptly to maintain high satisfaction levels.
- Collaborated with interdisciplinary teams to ensure comprehensive delivery of patient care.
- Implemented process improvements that streamlined patient intake and follow-up procedures.
- Processed patient intake information and updated medical records before treatment.
- Provided administrative support for care staff, enhancing operational efficiency.
- Trained staff on documentation practices and software utilization for improved accuracy.
- Reviewed documents for compliance, ensuring accuracy and adherence to company standards.
Lead Certified Pharmacy Technician
Sam’s Club / Walmart
, IL
09.2014 - 03.2023
- Compounded medications with precision, following established procedures.
- Verified daily drug inventories, reported discrepancies and logged items in inventory system.
- Ensured billing accuracy on prescription orders prior to processing.
- Assisted customers with pharmacy systems via telephone and in-person consultations.
- Resolved customer complaints regarding product quality and quantity effectively.
- Conducted audits for prescription pharmaceuticals and over-the-counter products.
- Collaborated with technicians and pharmacists to prioritize order fulfillment.
- Trained new pharmacy technicians on procedures and customer service standards.
- Implemented process improvements to enhance operational efficiency in the pharmacy.
- Collaborated with healthcare providers to optimize patient care services.
- Communicated with physicians regarding prescription refills and other inquiries.
- Generated reports detailing sales, profits, and inventory levels, as requested by management.
Customer Service Supervisor
Sam’s Club
Batavia, IL
09.2014 - 01.2017
- Assumed ownership of team productivity and managed workflows to exceed quality service goals.
- Monitored service metrics to identify areas for process improvement and training needs.
- Trained staff on operating procedures, effective communication and conflict resolution techniques.
- Managed daily operations to ensure seamless workflow and exceptional service delivery.
- Handled escalated customer issues, resolving complaints promptly and professionally.
- Coordinated schedules to optimize team performance during peak and off-peak periods.
- Responded promptly to inquiries from prospective customers, ensuring high satisfaction levels.
- Collaborated with upper management on initiatives aimed at departmental improvements.
Education
Associate of Applied Science -
Rasmussen University
North Aurora, ILSkills
- Team leadership
- Effective communication
- Problem solving
- Training and development
- Analytical thinking
- Monitoring tools
Certification
- Certified Pharmacy Technician, Illinois, 049.232271, 03/31/19 to current
- NHA Excpt license, Z7R8JP7, 03/10/17 to current
- BLS & First-Aid, Current to 2025
Timeline
Patient Care Coordinator
Orsini Specialty Pharmacy
03.2023 - Current
Lead Certified Pharmacy Technician
Sam’s Club / Walmart
09.2014 - 03.2023
Customer Service Supervisor
Sam’s Club
09.2014 - 01.2017
Associate of Applied Science -
Rasmussen University