Melissa Monk
Coeburn,VA
Summary
Driven Legal Assistant with 15 years of experience in all law. Highly skilled at multitasking and prioritizing tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in Area of expertise law.
Overview
20
20
years of professional experience
Work History
Branch Manager
HR Block
09.2020 - 01.2023
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
Branch Manager
Wells Fargo & Company
07.2003 - 07.2015
- Utilized up-to-date information to make effective decisions governing bank operations.
- Represented bank at community events to establish strong ties and promote business.
- Supervised branch operations and made continuous improvements in each area.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
- Set risk management policies to mitigate bank losses.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Legal Assistant
Baker Law Firm
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Education
Real Estate -
Mountain Empire Community College
Big Stone Gap, VASkills
- Reading Comprehension
- Critical Thinking
- Complex Problem-Solving
- Office Equipment
Timeline
Branch Manager
HR Block
09.2020 - 01.2023
Branch Manager
Wells Fargo & Company
07.2003 - 07.2015
Legal Assistant
Baker Law Firm
Real Estate -
Mountain Empire Community College