Melissa Montelongo
Summary
Experienced Medical Office Specialist with 10+ years supporting high -volume healthcare practices . Skilled in streamlining front-office operations,managing patient scheduling,and ensuring accurate insurance verification. Known for improving workflow efficiency,maintaining compliance, and delivering excellent patient experiences.
Overview
2027
2027
years of professional experience
Work History
Medical Office Specialist
Doctors Hospital at Renaissance
MCALLEN
2015 - Current
- Coordinate daily patient scheduling and provider calendars in a fast-paced clinic
- Verify insurance coverage and manage patient accounts to reduce claim issues
- Prepare charts and confirm appoints,improving patient readiness
- Support front desk operations including check-in ,payments,and documentation
- Enhance workflow efficiency and patient though out
Medical Office Specialist
Mission Internal Medicine
Mission, TX
2008 - 2015
- Managed patient intake, scheduling,and high volume phone communications
- Maintained accurate medical records and ensured confidentiality compliance
- Coordinated labs, test,and procedures for timely patient care
- Improved appointment scheduling accuracy and patient flow
- Assisted with chart preparation and daily office operations
Skills
- Scheduling & patient flow
- Insurance verification
- EHR systems
- Medical records
- HIPPA Compliance
- Customer service
- Calendar management
- Billing support
TECHNICAL SKILLS
- EHR-Systems
- Microsoft Office
- Scheduling Software
STRENGTHS
- Detailed-Oriented
- Organized
- Strong Communication
- Team Player
- Multitasking
Timeline
Medical Office Specialist
Doctors Hospital at Renaissance
2015 - Current
Medical Office Specialist
Mission Internal Medicine
2008 - 2015