Melissa Montes De Oca
Houston,Texas
Summary
Dynamic professional with a proven track record at Crocs, enhancing customer satisfaction and streamlining inventory management. Expert in customer service and venipuncture, demonstrating exceptional time management and attention to detail. Achieved significant improvements in engagement and operational efficiency through teamwork, collaboration, and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Crocs
08.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Assistant Manager
Take 5 Oil Change
08.2020 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Roy's Breakfast & Lunch
05.2019 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
No Degree - Phlebotomy
Smithwood Medical Institue
7100 Regency Square Blvd #210 Houston Tx 7703609-2034
High School Diploma -
Cypress Park High Scool
7425Westgreen Blvd Cypress Tx 7743305-2022
Skills
- Customer Service
- Time Management
- Attention to Details
- Customer Engagement
- Flexible Schedule
- Sample and specimen collection
- HIPAA Compliance
- Patient confidentiality
- Blood collection techniques
- Venipuncture Expertise
- Capillary puncture
- Teamwork and Collaboration
Certification
Certification of completion for phlebotomy training
Certificate of achievement HIPPA training
Timeline
Associate
Crocs
08.2024 - Current
Assistant Manager
Take 5 Oil Change
08.2020 - 06.2024
Server
Roy's Breakfast & Lunch
05.2019 - 12.2019
No Degree - Phlebotomy
Smithwood Medical Institue
High School Diploma -
Cypress Park High Scool
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