Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Juan Hechavarria

Ruskin,FL

Summary

Hardworking Crew Member with a solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with great field knowledge and dedication to going beyond to properly complete tasks.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Dairy Queen Grill & Chill
08.2022 - 08.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Trained and mentored new employees to maximize team performance.

Crew Member

Dunkin Dounts
02.2020 - 04.2022
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Stocked shelves and cases with new or transferred items.
  • Restocked supplies, removed trash and cleaned areas.

Shipping and Receiving Clerk

Home Goods Distribution
07.2021 - 11.2021
  • Identified order discrepancies and damaged items and notified supervisor.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Prepared packages for shipping and determined most economical shipping methods.
  • Organized deliveries by sorting and stocking receivables
  • Maintained inventory of shipping materials and supplies.
  • Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
  • Maintained work areas and kept organized.
  • Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Picker

Amazon
04.2021 - 07.2021
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Filled material requests for distribution to production workers and assembly lines.

Education

High School Diploma -

Manchester High School
Manchester, CT
06.2020

Skills

  • Customer Service
  • Production Line Work
  • Inventory Counts
  • Taking Orders
  • Food Production Processes
  • Adaptability and Flexibility
  • Multitasking and Organization

Certification

  • Life Guard Certification

Timeline

Shift Manager

Dairy Queen Grill & Chill
08.2022 - 08.2023

Shipping and Receiving Clerk

Home Goods Distribution
07.2021 - 11.2021

Picker

Amazon
04.2021 - 07.2021

Crew Member

Dunkin Dounts
02.2020 - 04.2022

High School Diploma -

Manchester High School

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Juan Hechavarria