MELISSA MORALES
Orlando,FL
Summary
Organized and efficient candidate successful at managing multiple priorities with a willingness to take on added responsibilities to meet team goals. Eager to learn more to educate community members on chronic disease management and health improvement strategies. Versed in available resources with skill in supporting individuals navigating healthcare programs. Positive, upbeat and friendly with good relationship-building and conflict resolution skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Health Worker
DOHMH
Bronx , New York
12.2021 - Current
- Target specific community groups with wellness and disease management information.
- Help navigate individuals with services that we offer and other resources available based on their specific needs.
- Attend community resource and health fairs throughout The Bronx, while creating and establishing new relationships/partnerships with other Organizations.
- Table outside of our DOHMH Action Center, CBO/FBO and local businesses to provide PPE and Test Kits, health and resource information.
- Worked directly with our Action Center Coordinator and Manager to plan, implement and execute our Annual Fall Festival to host over 50 partners and provide easy access to much needed resources to Community Residents.
- Designed marketing materials
- Helped plan and implement our Walk to A Park initiative. Worked on the route, timing/dsitance and registration process for the walk.
- Helped with our Champion of Health detailing projects related to COVID-19 vaccination promotion in small businesses and Asthma MAF's and Housing inspection resources at Day cares and Pharmacy's.
FOUNDER/CEO
MorMedia LLC
Bronx, N.Y
06.2016 - Current
- Provide graphic and design services from our partnership with independent artists.
- Logo, marketing and promotional material creation.
- Design and print custom apparel, accessories, etc.
- Created and implemented a charitable clothing line (Villager Apparel), geared towards bringing awareness to the Foster care system.
- Participated in community events, pop up shops and workshops to help with our informative and collective goals.
FLOW MONITOR/COORDINATOR/CLIENT ASSISTANCE UNIT LEADER/OPS MANAGER
Aya Healthcare - DOHMH
Bronx, N.Y.
04.2021 - 10.2021
- Contracted by Aya Healthcare in coordination with NYC Vaccine For All and DOHMH in response to NYC's Health crisis.
- Responsible for ensuring that clients seeking to get vaccinated, are properly directed throughout the vaccination site and given all available information.
- Assign posts and break schedules to all Flow Monitors.
- Participate in daily morning briefings to ensure that all staff members are informed with all current policy and procedures.
- Oversee Flow Monitors, Medical Greeters and Community Outreach Staff that consisted of at least 30 employees per shift, to ensure that they are set up for success with up to date info and materials so they can go out and engage with the community.
- Provide any and all details related to issues, concerns or suggestions at end of day debriefings.
- Coordinate and follow-up with Leadership throughout daily operations to address client and staff relations.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
TECHNICAL SPECIALIST
Apple Inc
New York, N.Y
01.2014 - 02.2020
- Responsible for resolving issues in relation to software and hardware defects for both computers and mobile devices, as well as educating customers about all of our products, services and solutions.
- Assist in receiving and stocking repair parts in back of house as well as front of house.
- Contact customers and create reservations for services based on their needs.
- Trained users on desktops, laptops and mobile devices.
- Installed and updated computer hardware and software.
POS SUPPORT ASSOCIATE II / OPERATIONS ASSISTANT
Spencer’s EHT, N.J
Egg Harbor City, NJ
02.2012 - 12.2013
- Provide POS (Point Of Sales) assistance and support over the phone from our corporate office, at home and in person to all Spencer, Spirit Halloween and Toyzam stores throughout the United States and Canada.
- Responsible for creating and revising all Spencer/Spirit POS documentation.
- Collaborate with operations to ensure that stores have an accurate training guide so that all POS and Retail Associates can effectively perform their jobs while following policy and procedures as well as learn all POS software.
- Assist in visual/merchandising layout designs for store implementation.
- In charge of projects related to hardware and software roll outs to all stores in the United States and Canada.
- Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
- Coached employees through day-to-day work and complex problems.
Education
Certification - Google IT/Desktop Support
Coursera
02.2023
Certification - Certified Community Health Worker
Kingboro Community College
2021
GED -
Adult Learning Center
The Bronx, NY08.2017
Skills
- Data Entry
- Customer Service
- Cultural Awareness
- Active Listening
- Interpersonal Communication
- Conflict Resolution
- Flexible and Adaptable
- Critical Thinking, Decision Making
- Teamwork and Collaboration
- Operational logistics
- Community Outreach, Individual and Community Advocacy
- Verbal and Written Communication
Certification
- Certified Community Health Worker
- Licensed Security Officer
Timeline
Community Health Worker
DOHMH
12.2021 - Current
FLOW MONITOR/COORDINATOR/CLIENT ASSISTANCE UNIT LEADER/OPS MANAGER
Aya Healthcare - DOHMH
04.2021 - 10.2021
FOUNDER/CEO
MorMedia LLC
06.2016 - Current
TECHNICAL SPECIALIST
Apple Inc
01.2014 - 02.2020
POS SUPPORT ASSOCIATE II / OPERATIONS ASSISTANT
Spencer’s EHT, N.J
02.2012 - 12.2013
Certification - Google IT/Desktop Support
Coursera
Certification - Certified Community Health Worker
Kingboro Community College
GED -
Adult Learning Center
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