Melissa Moreno-Atencio
Clifton,NJ
Summary
Experienced and Energetic individual that leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Big Messages
10.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Housekeeper
Mery's Cleaning Service
01.2022 - 09.2023
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Server Assistant Manager
Mike's Burgers
09.2021 - 01.2022
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
Family Caregiver
Martha Cavacloglou
04.2020 - 08.2021
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
Dispatcher
Continental Taxi LLC
05.2018 - 03.2020
- Directed dispatching, routing, and tracking of 200 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
Dispatcher
America Latina Taxi
12.2015 - 05.2018
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
CASHIER
Kohls Department Store
08.2015 - 10.2015
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Education
GED -
01.2020
Skills
- Schedule development
- Process monitoring and improvement
- Customer service
- Data analytics
- Staff management
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Big Messages
10.2023 - Current
Housekeeper
Mery's Cleaning Service
01.2022 - 09.2023
Server Assistant Manager
Mike's Burgers
09.2021 - 01.2022
Family Caregiver
Martha Cavacloglou
04.2020 - 08.2021
Dispatcher
Continental Taxi LLC
05.2018 - 03.2020
Dispatcher
America Latina Taxi
12.2015 - 05.2018
CASHIER
Kohls Department Store
08.2015 - 10.2015
GED -
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