Melissa Moretti Stoops
Exton,PA
Summary
Dynamic healthcare professional with a strong background in patient scheduling, medical records management, and front-desk operations. Proven expertise in utilizing electronic medical records (EMR) systems to streamline processes and enhance patient care. Exceptional communication and organizational skills improve office efficiency and ensure high levels of patient satisfaction while adhering to strict healthcare protocols. Committed to maintaining confidentiality and fostering a welcoming environment for all patients.
Overview
19
19
years of professional experience
Work History
Front Desk/Concierge
Morningside House of Exton
Exton, PA
08.2024 - 10.2025
- Diligence and problem solving!
- Responded to incoming calls, and efficiently routed inquiries.
- Ordered all refreshments for the Bistro and oversaw coffee and snack services.
- Scheduled hair appointments for residents.
- Performed additional duties as required.
- Greeted residents and guests with a warm and welcoming demeanor.
- Managed front desk operations, ensuring smooth daily activities and communications.
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Performed administrative duties.
- Entered work orders for housekeeping, pest control, and maintenance issues.
- Greeted residents and visitors with warmth and professionalism.
- Assisted Living
Call Center/ Scheduler
Main Line Gastroenterology Associates
Malvern, PA
10.2017 - 02.2019
- Managed over 50 incoming calls per day
- Answered phones for an office of over twenty-five Dr.’s.
- Updated Demographics of patients
- Scheduled appointments
- Scheduled Upper Endoscopy and Colonoscopy for patients.
- Screened patients over phone with the required medical history forms prior to their procedures
Online Survey Taker
PINECONE Research
Cincinnati, OH
09.2012 - 10.2017
- “Work from Home” Company doing Surveys, giving my outlook on products and how to improve them.
- “Direct” Testing of products to see if they can be improved before going out to the public.
- Giving a straightforward opinion on New Products coming out to the public.
Receptionist- Vendor Management
Para-Plus Translations
Cherry Hill, NJ
06.2011 - 04.2012
- Scheduled and confirmed orders for Interpreters and Clients.
- Managed Electronic files for Vendors
- Updated all data for over 150 Interpreters.
- Assisted in functions related to the day-to-day office operations.
Medical Receptionist - Scheduler
Dermatology LTD.
Media, PA
03.2007 - 10.2009
- Scheduled and confirmed appointments for a six-physician dermatology practice, scheduling appointments, and handling patient inquiries.
- Triage phone requests to individual physicians regarding medical information.
- Retrieve patient history, medical information, and update patient demographics record summary from EMR.
- Handle new Patient admissions and perform office clerical duties Establish physician availability/appointment capability.
- Process incoming pathology specimens and schedule time for physician interpretation.
- Utilize Enterprise appointment scheduling system.
- Utilize MS Office products as required.
- Scheduled patient appointments using electronic medical record system
- Implemented office procedures that improved workflow efficiency
Education
High School Diploma -
Cardinal O’Hara High School
Springfield, Pa06-1988
Skills
- Medical reception and front desk operations
- Data entry and EMR systems
- Customer service and relationship management
- Windows operating system
- Communication skills and conflict resolution
- Time management and multitasking
- Team collaboration and player mentality
- Attention to detail and problem solving
Timeline
Front Desk/Concierge
Morningside House of Exton
08.2024 - 10.2025
Call Center/ Scheduler
Main Line Gastroenterology Associates
10.2017 - 02.2019
Online Survey Taker
PINECONE Research
09.2012 - 10.2017
Receptionist- Vendor Management
Para-Plus Translations
06.2011 - 04.2012
Medical Receptionist - Scheduler
Dermatology LTD.
03.2007 - 10.2009
High School Diploma -
Cardinal O’Hara High School
Certification
Heart Saver First Aid CPR AED- Active