Melissa Murphy
Humble,TX
Summary
Accomplished healthcare professional with a proven track record at HCA Kingwood Medical Center, adept in case management and emergency care. Expert in coordinating comprehensive care plans and utilizing critical decision-making skills. Demonstrates exceptional problem-solving and interpersonal communication abilities, significantly enhancing patient outcomes. Skilled in EMR/EHR and certified in CPR/AED, ACLS, BLS consistently achieves high levels of patient satisfaction and care excellence. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager
HCA Kingwood Medical Center
2021.03 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Emergency Room Registered Nurse
United Memorial Medical Center
2019.01 - 2020.08
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted physicians during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
ICU Nurse
Cornerstone Hospital
2013.03 - 2018.06
- Managed critical care patients with complex medical conditions, providing compassionate care and support to families.
- Conducted ongoing monitoring of vital signs, lab results, and diagnostic tests to promptly identify changes in patient conditions.
- Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
- Developed and implemented patient care plans based on physicians' instructions and generally accepted nursing practices.
- Provided life-saving interventions during emergency situations, stabilizing patients and preventing further complications.
- Collaborated with multidisciplinary teams to develop individualized care plans for optimal patient recovery.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Administered medications safely and effectively, following established protocols and guidelines for dosage calculations and administration techniques.
Emergency Medical Technician
American Medical Response, AMR
2007.03 - 2010.02
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Education
Bachelor of Science - Nursing Science
Sam Houston State University
Huntsville, TX05.2022
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Care Coordination
- Documentation And Reporting
- Data Entry and Analysis
- Records Management
- Documentation proficiency
- Referral Coordination
- Interdisciplinary Collaboration
- Patient Assessment
- Discharge Planning
- Medical Records Management
- Patient Needs Assessment
- Utilization review
Certification
- PALS - Pediatric Advanced Life Support
- ACLS Certified
- BLS Certified
- TNCC Certified
Timeline
Case Manager
HCA Kingwood Medical Center
2021.03 - Current
Emergency Room Registered Nurse
United Memorial Medical Center
2019.01 - 2020.08
ICU Nurse
Cornerstone Hospital
2013.03 - 2018.06
Emergency Medical Technician
American Medical Response, AMR
2007.03 - 2010.02
Bachelor of Science - Nursing Science
Sam Houston State University
- PALS - Pediatric Advanced Life Support
- ACLS Certified
- BLS Certified
- TNCC Certified
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