Melissa Myska
New Britain,Connecticut
Summary
Accomplished Medical Assistant and Surgical Scheduler with over 31 years of experience in efficiently managing multiple tasks in high-pressure environments. Expertise spans diverse settings, including administration, healthcare, inpatient, and outpatient care, ensuring comprehensive support and streamlined operations. Driven by a commitment to excellence, compassion, and respect, consistently fosters positive relationships with patients and colleagues. Dedicated to delivering exceptional service and enhancing patient care through meticulous attention to detail and proactive problem-solving.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Medical assistant / Surgical Scheduler
09.2011 - Current
- Working directly with Providers, while ordering laboratory tests and any medical equipment necessary, through proper authorization.
- Providing quality care to patients by rooming, obtaining vital signs, and reviewing EMR / EPIC.
- Maintaining a clean, healthy, and safe work environment while stationed at the front desk.
- Through clear communication and following protocols, the training of newly hired employees was completed.
- Trusted and trained to schedule surgeries and complete insurance authorizations for various medical procedures.
- Continuously attends required education, training, and EOC meetings. Including, but not limited to, cross training in PSC, EKG, POCT, and CPR.
Patient Services Coordinator
CT Neuro and Spine Dr Joseph Aferzon L.L.C.
05.2008 - 08.2010
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Facilitated communication between patients and medical staff to enhance care delivery.
- Implemented electronic health record systems to streamline patient information management.
- Trained new staff on operational procedures and software applications for patient services.
Medical Assisitant
Primary Care Physicians of Central CT
08.2007 - 05.2008
- Assisted in patient intake and medical history documentation.
- Managed appointment scheduling and patient follow-up communications.
- Coordinated with healthcare providers to ensure efficient patient flow.
- Performed routine clinical tasks including vital signs and lab specimen collection.
Medical Assisitant
Grove Hill Medical Center/ Starling Physicians
06.1995 - 05.1999
- Educated patients on treatment plans and preventive care measures.
- Implemented electronic health record (EHR) systems for improved data management.
- Trained new staff on office procedures and patient care protocols.
- Led initiatives to enhance patient satisfaction through personalized care approaches.
- Clinical experience in Pediatrics,OB/Gyn, Gastroenterology and Orthopedic procedures.
Certified Nursing Assistant
The Hospital for Special Care
03.1987 - 04.1995
- Administered patient care, including vital signs monitoring and personal hygiene assistance.
- Assisted nursing staff with daily routines, ensuring comfort and safety for patients.
- Maintained accurate patient records in compliance with health regulations and standards.
- Collaborated with interdisciplinary teams to develop personalized care plans for patients.
- Performed direct and indirect patient care on medically complex patients, including pediatric ,adult and TBI patients.
Education
Associate of Science - Health Sciences
Goodwin College
East Hartford, CT01-2012
Associates - Medical Assisting
Porter and Chester Institute Watertown
Oakville, CT01-1995
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Patient-focused care
- Reliable team player
- Procedure assistance
- Specimens collection and processing
- Medical supply inventory
- Payment collection
- Medical equipment operation
- Specimen labeling
- Insurance authorizations
- Lab equipment calibration
- Adaptable
- CPR
- Vital signs monitoring
Accomplishments
EOC advocate.
Train new staff and guide new externs completing their hours.
Volunteer at the mission and Cancer Survivors function.
Certification
- CPR certified
- POCT testing trained
- EKG trained
Timeline
Medical assistant / Surgical Scheduler
09.2011 - Current
Patient Services Coordinator
CT Neuro and Spine Dr Joseph Aferzon L.L.C.
05.2008 - 08.2010
Medical Assisitant
Primary Care Physicians of Central CT
08.2007 - 05.2008
Medical Assisitant
Grove Hill Medical Center/ Starling Physicians
06.1995 - 05.1999
Certified Nursing Assistant
The Hospital for Special Care
03.1987 - 04.1995
Associates - Medical Assisting
Porter and Chester Institute Watertown
Associate of Science - Health Sciences
Goodwin College