Melissa Navas
Cliffside Park,NJ
Summary
Event sales professional with strong background in client acquisition and relationship management. Consistently achieved sales targets through strategic planning and effective negotiation. Known for fostering team collaboration and adapting to dynamic market conditions. Expertise in event promotion, client communication, and sales strategy execution.
Overview
9
9
years of professional experience
Work History
Event Sales Representative
Bowlero Corporation
04.2023 - Current
- Respond to event inquiries and transform them into booked events
- Communicate all the amazing features and benefits of our venue and event packages to prospective clients
- Consistently meet individual monthly sales goal
- Understand the unique needs of all types of events-from corporate functions to birthday parties to other social events
Catering Sales Manager
Biagio's & The Terrace
11.2021 - 02.2023
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives
Event Manager
Ventanas Restaurant Bar & Lounge
10.2018 - 11.2021
- Managed administrative logistics of events planning, event booking and event promotions
- Oversaw preparation and management of event budgets to deliver at or below projected costs
- Fulfilled contractual obligations for rehearsal and day of event coordination
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment
Reservations Agent & Hostess
Son Cubano
10.2018 - 11.2021
- Provided customers with information about availability and pricing
- Resolved various issues and discrepancies for customers
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Utilized OpenTable and TripleSeat to input all key data into restaurants database system
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
Hostess
Fleming's Prime Steakhouse & Wine Bar
08.2017 - 10.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining area ready for every guest
Customer Service Associate & Cashier
Acme Supermarket
09.2015 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Informed customers about special promotions and provided detailed information for various products
Education
Bachelors - Business Administration and Management, General
Montclair State University
05.2020
Skills
- Bilingual in English and Spanish
- Detail-oriented
- Event management
- Brand awareness
- CRM software
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Relationship building
- Network development
- Customer service and satisfaction
- Bilingual in English and Spanish
Timeline
Event Sales Representative
Bowlero Corporation
04.2023 - Current
Catering Sales Manager
Biagio's & The Terrace
11.2021 - 02.2023
Event Manager
Ventanas Restaurant Bar & Lounge
10.2018 - 11.2021
Reservations Agent & Hostess
Son Cubano
10.2018 - 11.2021
Hostess
Fleming's Prime Steakhouse & Wine Bar
08.2017 - 10.2018
Customer Service Associate & Cashier
Acme Supermarket
09.2015 - 08.2017
Bachelors - Business Administration and Management, General
Montclair State University
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