Melissa Nichols
PMP Certified Project Manager
Erie,CO
Summary
Dynamic project management specialist with a strong focus on resolving customer issues efficiently and courteously. Demonstrated success in increasing customer satisfaction and enhancing productivity through meticulous task analysis. Proficient in coordinating cross-functional teams, optimizing processes, and delivering projects on time and within budget while upholding high-quality standards. Passionate about leveraging innovative solutions to drive significant improvements in operational workflows and project outcomes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Senior Project Manager
Neocol
Chicago, IL
06.2023 - Current
- Directed project execution strategies, contingency planning, and problem resolution.
- Developed comprehensive project plans to be shared with clients and other staff members.
- Acted as a mentor to junior project managers and other staff.
- Implemented project improvement strategies based on evaluation and feedback.
- Coordinated with stakeholders to define project scope, objectives and deliverables.
- Monitored internal financial budgets to measure against projections.
- Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
- Managed project scope, timeline and budget in alignment with company objectives.
- Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
Associate Principal
Simplus
Lehi, UT
04.2022 - 06.2024
- Ownership of SOW Delivery: Lead the successful delivery of the Statement of Work (SOW), ensuring alignment with client expectations and project goals
- Liaison Role: Serve as the primary point of contact between the Client Team and the Simplus Team to facilitate effective communication and collaboration
- Project Management: Oversee all aspects of project management, including:
- Task and Deliverable Management: Drive tasks and deliverables to ensure adherence to deadlines
- Budget Oversight: Maintain and manage the overall project budget, ensuring accuracy and accountability
- Resource Allocation: Ensure appropriate and efficient resource allocation to achieve project goals
- Escalation Point: Act as the first point of escalation for any project-related issues or concerns, providing timely resolutions
- Build Iterations Management: Collaborate closely with the project team to actively manage Build Iterations, ensuring iterative progress aligns with project timelines
Senior Consultant
Simplus
Lehi, UT
04.2021 - 04.2022
Technical Project Manager
Penrod
Milwaukee, WI
11.2019 - 04.2021
- Leading teams and managing large-scale cloud based solutions around Salesforce.com
- Excel at liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions
- Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables
- Biggest achievement at Penrod to date is managing a current program for a fast-growing start-up company who is new to Salesforce.com
- Successfully moved from a single project to multiple projects totaling more than $1 million for Penrod by showing immediate value for all aspects of the company
- Deliver excellent customer service to clients by providing consistent delivery and thoughtful communication
- Drive consistent, predictable and quality implementations for all assigned projects
- Gather Business Requirements and provide best practices on the Salesforce Platform
- Identify Project Risks quickly and escalate project issues as needed
Project Manager
Publicis Sapient
Boulder, CO
01.2018 - 10.2019
- Principal strategist and visionary leading teams to implement cloud based solutions around Salesforce.com
- Assist in all aspects of a project; scoping, architecture, conducting requirement sessions and assisting in the technical architecture and configuration of the solution
- Manage resource requirements on each project, document client deliverables and implementation plans, and provide client training as required
Account Director
Point of Reference
Denver, CO
04.2014 - 01.2018
- Worked very closely with the project team to assess client needs and requirements while fostering excellent relationships
- Established project team goals and requirements
- Aggressively tracked project status relating to deadlines, key milestones, and budget parameters; expertly communicated status updates to senior managers and key stakeholders
- Liaised between team members and external stakeholders serving as chief mediator for conflict resolution
- Adapted project specifics to quickly resolve emerging issues
- Coordinate directly with Chief Technology Officer (CTO) to determine new product features based on client needs and desires; deliver recommendations for solutions and improvement
- Maintained documentation, databases, and tracking tools while performing accounts payable/receiving for projects
Multiple Roles
Gold Systems
Boulder, CO
10.1994 - 01.2014
Education
BA - Business Management, HR Management
University of Phoenix
Tempe, AZSkills
- System Integrations
- QA
- Team Building
- Mentoring
- Client Relations
- Presentations
- Agile Methodologies
- Waterfall Methodologies
- Cross-functional communication
- Project plan development
- Client relationship management
- Requirements gathering
- Cross-functional coordination
- Cost control
- Site plan creation
- Specification review
- Schedule coordination
- Meeting participation
- Agile methodology
- Project scheduling
- Client relations
- Project goals and milestones
- Documentation management
- Multi-project management
- Quality control
- Project planning
- Meeting facilitation
- Scope management
- Client liaison
Certification
- Project Management Professional (PMP) Certificate, Project Management Institute
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Business Analyst
- Salesforce Trailhead Ranger
Additionalinformation - Previousroles
Previous Co-Leader of a Salesforce Healthcare User Group
References
References available upon request.
Timeline
Senior Project Manager
Neocol
06.2023 - Current
Associate Principal
Simplus
04.2022 - 06.2024
Senior Consultant
Simplus
04.2021 - 04.2022
Technical Project Manager
Penrod
11.2019 - 04.2021
Project Manager
Publicis Sapient
01.2018 - 10.2019
Account Director
Point of Reference
04.2014 - 01.2018
Multiple Roles
Gold Systems
10.1994 - 01.2014
BA - Business Management, HR Management
University of Phoenix
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