Melissa Noeller
Royse City,TX
Summary
Dynamic License & Permit Specialist with over six years of experience in managing sensitive information and processing applications. Known for strong communication skills and the ability to thrive in fast-paced environments while ensuring compliance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
License & Permit Specialist II
Department of Public Safety
Greenville, TX
12.2024 - Current
- Scrutinize documents for authenticity and policy compliance
- Accurately input data into the states master records, performed daily banking procedures, created and maintained accurate transcription reports.
- Maintain positive and professional relationships with coworkers, management and internal/external customers along with the Greenville Police Dept., the local county courts, judges and the Sheriff's Office.
- Processed customer applications for drivers licenses, permits and identification cards complying with state statutes, regulations and standards.
- Operate standard office equipment (fax, copier, scanners, telephone, shredder) as well as specialized testing equipment, fingerprinting, and digitized image capturing devices.
- Can be flexible while staying organized ,prioritizing in a demanding and ever changing environment.
License & Permit Specialist III
Texas Department Of Public Safety
Rockwall, TX
07.2022 - 12.2024
- Demonstrate the ability to handle sensitive and confidential information in a professional in a professional manner and according to policies and regulations.
- Ensured documentation accuracy and completeness to facilitate timely permit issuance.
- Responded to inquiries regarding permit requirements and application procedures, enhancing public understanding.
- Scrutinize documents for authenticity and policy compliance.
- Deal with customer grievances and complaints using tact and diplomacy to diffuse difficult situations and find solutions according to policy, rules and internal procedures to ensure customer satisfaction.
- Accurately input data into the state master records, performed daily banking procedures, created and maintained accurate transaction reports as well as driving exams.
License & Permit Specialist III
Texas Department of Public Safety Driver License Mega Center
Garland, TX
03.2017 - 06.2022
- Reviewed and processed applications for various permits in compliance with state regulations.
- Working knowledge of Microsoft Office Word, Excel Outlook. I am able to quickly learn other software programs. Accurately input data in the state master records.
- Performed daily banking procedures, created and maintained accurate transaction reports.
- Maintained up-to-date knowledge of regulatory changes affecting permitting processes and requirements.
- Properly interpret and explain to the general public license-related rules, laws and regulations and use the National Driver Records (NDR), Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS) to determine eligibility.
- Active member of the Mobile Disaster Unit for the Texas Department of Public Safety. Deployed during the recovery after Hurricane Harvey 2017 to local area shelters and Houston to help issue state ID and Drivers Licenses to the people affected by the disaster.
Education
High School Diploma -
Anaheim High School
Anaheim, CASkills
- Prior Office Supervisor
- Previous Loan file auditor
- Good at de-escalating customer grievances
- Finds it satisfying to help customers find solutions
- Working knowledge in Microsoft Excel, Word, PDPS, CDLIS, NDR and specialized digital fingerprinting systems
- Organized, multi-tasking and flexible for a busy office
Affiliations
Combat Veterans Motorcycle Association : Veterans helping Veterans, as a spouse of a disabled veteran we help build wheelchair ramps, visit and gift veterans items that coincide with there needs (food, clothes, funds, companionship).
Veterans of Foreign Wars: Husband is a member and we volunteer for fund-raising and veteran holidays and memorials.
Certification
Basic Driver Examiner Certificate
AAMVA
Garland
2017- Current
Certified Commercial Knowledge Examiner
CCKE
Garland
2017 - Current
Timeline
License & Permit Specialist II
Department of Public Safety
12.2024 - Current
License & Permit Specialist III
Texas Department Of Public Safety
07.2022 - 12.2024
License & Permit Specialist III
Texas Department of Public Safety Driver License Mega Center
03.2017 - 06.2022
High School Diploma -
Anaheim High School