Melissa Nordenson
Davenport,IA
Summary
Results-driven Food and Beverage Supervisor known for strong leadership and efficient process improvement. Skilled in mentoring staff and managing daily operations, consistently exceeding guest expectations and maintaining high culinary standards. Oh yea- i can also cook and bake some stuff too!!
Overview
11
11
years of professional experience
Work History
Pastry Chef/Food and Beverage Supervisor
Isle Casino And Hotel Bettendorf
Bettendorf, IA
03.2015 - Current
- Developed and executed innovative pastry recipes, enhancing dessert menu offerings.
- Oversaw daily pastry operations, ensuring consistent quality and presentation of baked goods.
- Mentored junior pastry staff, fostering skills in technique and creativity.
- Streamlined production processes to improve efficiency and reduce waste in the kitchen.
- Maintains and inventories product in preparation of inventory ordering
- Maintains or approves various administrative materials such as time sheets and payroll and personnel or accounting materials
- Work as an admin on F&B department to complete paperwork (answering emails, phone calls, schedules)
- Provides feedback to the employee and department managers on the employees performance of job responsibilities
- Supervise all hourly staff, provides work direction, performance reviews and coaching to the team
- Performs any duty requested by management to ensure the effective and efficient dining operations
- Ensure that all guest expectations are exceeded on a daily basis by providing leadership and working with the rest of the F&B team
- Ensure that standards are upheld and that thoughtful, efficient food and beverage services are delivered to each guest on every occasion
Adjunct Chef Instructor
Scott Community College
Bettendorf, IA
08.2016 - 05.2017
- Developed and implemented culinary curriculum aligning with industry standards.
- Mentored students in cake decorating techniques and presentation skills.
- Integrated food safety practices into lesson plans and kitchen operations.
- Evaluated student performance through practical assessments and feedback sessions.
Education
Associate of Science - Culinary Arts And Hospitality Management
Scott Community College
Bettendorf, IA05-2015
Skills
- Cooking/Baking techniques prep and ingredient knowledge
- Personal Management and Multitasking
- Scheduling and Hiring
- Menu planning/ Inventory Management
- Customer service
- Team player Team leadership
- Time management/Forecasting
- Decision-making
- Verbal and written communication
- Food safety and sanitation
Accomplishments
Food and Beverage Supervisor 3 times
2025 Caesars Founders Award winner
Iowa ProStart, High School Cake Decorating Judge March 2025
Timeline
Adjunct Chef Instructor
Scott Community College
08.2016 - 05.2017
Pastry Chef/Food and Beverage Supervisor
Isle Casino And Hotel Bettendorf
03.2015 - Current
Associate of Science - Culinary Arts And Hospitality Management
Scott Community College