Melissa Norton
Attalla,AL
Summary
Office Manager with noted experience in medical administration. Prioritize projects and multitask effectively to achieve project goals. Detail-oriented team player with experience in addiction counseling and treatment plans. Fast learner with a strong work ethic.
Overview
10
10
years of professional experience
Work History
Office Manager/Counselor
Integrated Recovery Services
Rainbow City, AL
06.2016 - 01.2022
- Managed office supplies, appointment scheduling, collected fees and made company deposits.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Monitored phone calls, emails/faxes, and maintained online accounts.
- Established and managed a communication app with the purpose of patient to patient communication as well as patient to staff.
- Led all group counseling sessions as well as individual counseling sessions.
- Based on labs and current progress, devised and implemented treatment plans that would optimize patient recovery and future goals.
- Created addiction based worksheets, group activities and assessment tools for use during group and individual counseling sessions.
- Assisted the physician by monitoring medications each patient filled along with fill dates of the medications they received while in treatment.
- Completed 61 hours of approved SUD education courses.
Specimen Collector
Castle Medical
Rainbow City, Alabama
04.2014 - 01.2022
- Point of care of this position was located inside the offices of Integrated Recovery Services. (next employer)
- Completed in-house testing procedures for quick results.
- Labeled and prepared specimens for shipment to laboratory facilities.
- Printed results from lab portal for review.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Completed check-in process for each patient including fees.
- Performed additional clerical tasks for Integrated Recovery Services.
In-house Youth Caregiver
13th Place
Gadsden , Alabama
08.2013 - 04.2014
- Maintained daily activity logs on each child as was required by DHR &/or social worker.
- Enforced house rules and disciplined according to those guidelines, when needed.
- Offered support and instruction in preparing healthy meals and clean up.
- Monitored parental phone calls and visits per court order, social worker or DHR request.
- Transported clients to school, doctor appointments, after school jobs, church, and shopping when approved.
- Organized fun and educational activities for both in-house and off premise.
- Monitored homework and assigned daily chores based on age and ability.
- Set and monitored bed times and ensured kids were in assigned rooms at designated times.
- Assisted with college prep including financial aid, online forms and appointments with advisors.
- Worked with kids to settle disputes amongst themselves or even with staff.
- Taught to organize space and respect privacy of all others.
- Provided a positive outlook, encouragement, and guidance for daily emotional support.
Server/Bartender
Crawmama's
Guntersville , Alabama
03.2011 - 09.2013
- Upsold items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences and help ensure repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored guest alcohol intake and took measures to discourage inappropriate behavior.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted with organization and prep for outside catering events.
Education
Certificate - Phlebotomy
Gadsden State Community College
Gadsden, AL06.2015
Associate of Applied Science - Business Administration
Snead State Community College
Boaz, AL08.2013
Skills
- Microsoft Office Suite
- Complex Problem Solving
- Motivational Leadership
- Decision Making
- Friendly and Relatable
- Attention to Detail
- Documentation and Recordkeeping
- Confidence and Drive
- Honesty and Integrity
- Multitasking and Prioritization
- Adaptable and Resilient
Timeline
Office Manager/Counselor
Integrated Recovery Services
06.2016 - 01.2022
Specimen Collector
Castle Medical
04.2014 - 01.2022
In-house Youth Caregiver
13th Place
08.2013 - 04.2014
Server/Bartender
Crawmama's
03.2011 - 09.2013
Certificate - Phlebotomy
Gadsden State Community College
Associate of Applied Science - Business Administration
Snead State Community College