Melissa O'Brien
Citra
Summary
Accomplished facility management professional with expertise in customer service, operational efficiency, and financial tracking. Proven ability to streamline processes, enhancing productivity and guest satisfaction. Proficient in accounting software, reservations systems, and team coordination, quickly adapting to new systems to improve workflows.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Office Manager
Pressure Point Waterproofing, Inc
Gainesville
07.2022 - Current
- Managed daily office operations, ensuring smooth workflow and effective communication.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coordinated schedules and meetings for team members and clients, facilitating collaboration.
- Oversaw inventory management, ensuring availability of essential supplies for operations.
- Implemented filing system improvements, increasing document retrieval efficiency.
- Performed all bookkeeping duties in QuickBooks, ensuring financial accuracy.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Assisted in preparing project proposals and documentation for services.
- Maintained all permits, licenses, and insurances for business operations.
RV Park Manager
Dixieland RV Park / Gainesville RV Park
Waldo
01.2018 - 07.2022
- Managed daily operations of RV park, ensuring a welcoming environment for guests.
- Oversaw financial transactions, maintaining accurate records for park operations.
- Established guest feedback systems to enhance overall customer satisfaction.
- Coordinated engaging events and activities that fostered community interaction.
- Developed schedules for staff to maintain efficient coverage during peak times.
- Resolved customer complaints in a timely manner, enhancing service quality.
- Ensured compliance with safety regulations to protect guests and staff welfare.
- Created targeted marketing plans that successfully attracted more visitors.
- Conducted training sessions for staff members on policies and procedures.
Education
Some College (No Degree) - Forensic Accountant
Southern New Hampshire University
Hooksett, NHSkills
- Customer management
- Accounting software
- Team coordination
- Conflict resolution
- Office management
- Financial tracking
- Office administration
- Effective communication
- Document management
- Time management
Certification
- Signal Support Systems Specialist, US Army, Fort Gordon, Georgia 2002
Timeline
Office Manager
Pressure Point Waterproofing, Inc
07.2022 - Current
RV Park Manager
Dixieland RV Park / Gainesville RV Park
01.2018 - 07.2022
Some College (No Degree) - Forensic Accountant
Southern New Hampshire University