Susan Kraft
ACEware Systems, Inc
Manhattan,KS
12
years of professional experience
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Work History
Office Manager
7 Years 1 Month- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Conducted regular audits of office supplies and resources, reducing waste through strategic procurement.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Bookkeeper
2 Years- Managed accounts payable and receivable, ensuring timely payments and accurate record-keeping.
- Maintained and processed invoices, deposits, and money logs.
- Reconciled bank statements with general ledger, maintaining financial accuracy and consistency.
- Prepared monthly financial statements, providing insights into company performance.
Supervisor
2 Years 4 Months- Supervised daily operations, ensuring adherence to company policies and procedures.
- Monitored key performance indicators to assess team productivity and effectiveness.
- Collaborated with management to identify operational challenges and devise strategic solutions.
- Evaluated employee performance, providing constructive feedback to support professional growth.
- Trained and mentored team members to enhance performance and efficiency.
Education
Associate - Business- Accounting
Skills
Office operations
Document management
Client management
Account reconciliation
Financial reporting
Vendor management
Customer management
Budget management
Relationship management
Office management
Additional Information
- Extremely knowledgeable of MS Word, Excel and Access
- Excellent Communicator
- Works well both independently and in a team
- Excellent Customer Service, over 15 years of experience
- Problem solver
Timeline
Office Manager
ACEware Systems, Inc
07.2019 - CurrentRead More
Bookkeeper
The Phone Connection
03.2017 - 03.2019Read More
Supervisor
Advanced Call Center Technologies, LLC
06.2014 - 10.2016Read More
MATC
Associate from Business- Accounting
Read More