Melissa O'Neal
Reserve,NM
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Carmen's Restaurant. Skilled in staff management and schedule optimization, adept at resolving conflicts and improving service delivery. Demonstrates strong multitasking abilities and a commitment to excellence, significantly boosting operational efficiency.
Overview
10
10
years of professional experience
Work History
Manager
Carmen's Restaurant, Mexican and American Food
Reserve, NM
09.2017 - 11.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Cashier/stocker
Jakes Merchantile
Reserve, NM
06.2016 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Learned duties for various positions and provided backup at key times.
- Maintained effective team member communication.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Waitress/cashier
Carmen's Restaurant, Mexican and American Food
Reserve, NM
04.2008 - 05.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Reserve High School
Reserve, NM05.1987
Skills
Improvement initiatives
Schedule optimization
Staff Management
Verbal and written communication
Timeline
Manager
Carmen's Restaurant, Mexican and American Food
09.2017 - 11.2017
Cashier/stocker
Jakes Merchantile
06.2016 - 11.2016
Waitress/cashier
Carmen's Restaurant, Mexican and American Food
04.2008 - 05.2014
Reserve High School