Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa O’Quinn

Craigsville,WV

Summary

Resourceful professional in travel coordination, supervising, and in home health. Known for high productivity and efficient task completion. Specialize in itinerary planning, customer relationship management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance client satisfaction and experiences.

Overview

5
5
years of professional experience

Work History

Key Holder Supervisor

Dollar General
Craigsville, WV
11.2023 - 05.2024
  • Maintained a safe and secure environment within the store.
  • Coordinated with other departments to ensure smooth operations.
  • Tracked sales data to ensure accurate inventory levels.

Remote Travel Agent

Expedia Group
Seattle, WA
02.2022 - 08.2023
  • Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
  • Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
  • Suggested additional services such as car rentals or activities that would enhance a customer's trip.
  • booked flights, cars, and hotels for American Express card holders.

Remote Vaccination Agent

Tennessee Department Of Human Services
Knoxville, TN
11.2021 - 02.2022
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Provided customer service to clients through phone and email communication.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Maintained accurate records of client interactions and transactions.

Supportive Living Companion

Open doors Inc.
Summersville , WV
04.2019 - 10.2021
  • Managed household finances by paying bills online and helping create budgets.
  • Maintained accurate records of all client interactions including changes in condition or behavior.
  • Assisted with daily activities such as bathing, dressing and grooming.
  • Monitored vital signs such as blood pressure, temperature, respiration rate.

Education

Associate of Science - Dental

West Virginia Junior College
Morgantown, WV
02-2026

Skills

  • Patient care
  • Customer service
  • Good Telephone Etiquette
  • Supervision and leadership
  • MS office
  • Personnel scheduling

Timeline

Key Holder Supervisor

Dollar General
11.2023 - 05.2024

Remote Travel Agent

Expedia Group
02.2022 - 08.2023

Remote Vaccination Agent

Tennessee Department Of Human Services
11.2021 - 02.2022

Supportive Living Companion

Open doors Inc.
04.2019 - 10.2021

Associate of Science - Dental

West Virginia Junior College

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