Melissa Orellana

• Skip trace and research individuals while using multiple search engines, such as New York State DMV, IRB, Servicemembers Civil Relief Act (SCRA) military.
• Photocopy / scan documents.
• Receive and place telephone calls with Process servers for data entry.
• Produced legal documents such as affidavits of service, occupancy and tenant services, affidavits pursuant to CPLR 3215, suitable and personal services, on individuals, mortgagors, heirs, and businesses.

• Maintained solid customer relationships by handling questions & concerns with speed and professionalism.

• Performed data entry and used software programs pertaining to logging department emails.

• Assists with establishing/developing projects/procedures that falls under client relations with proficiency.

• Initiated contact with several sources and requested further information for documentation that were deemed incomplete.

• Monitored patients' vital signs, administered medication, ensured patient hygiene, observed and monitored behavior, assisted with restroom use, facilitated daily activities and movements, prepared and served meals.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.