Melissa Ortiz
Jurupa Valley,CA
Summary
Dedicated Customer Service Professional experienced in fast-paced environments. Delivered exceptional customer experiences through effective multitasking and time management. Adapted to last-minute changes while maintaining high quality and speed under pressure.
Overview
1
1
Language
6
6
years of professional experience
Work History
Barista
Starbucks
Fontana, CA
05.2023 - Current
- Delivered welcoming coffeehouse experience through friendly customer service, building positive connections with customers and partners, preparing high-quality beverages, and maintaining a clean, inviting environment.
- Provide effective customer service by accurately taking orders, processing payments and addressing customer needs
- Prepare beverages and food at a quick pace while maintaining quality and accuracy of orders.
- Maintained clean, organized, well-stocked workspace while ensuring compliance with food safety and sanitation procedures.
Sales associate
Old Navy
Ontario, California
11.2020 - 06.2023
- Delivered friendly customer service, assisting shoppers with product selection and purchases to enhance the shopping experience.
- Operated POS systems and processed sales, returns, and exchanges accurately.
- Maintained organized, clean sales floors and fitting rooms, replenishing merchandise and arranging products to meet store standards.
- Supported inventory management by tracking stock levels, processing shipments, tagging merchandise, and creating displays to drive customer engagement.
Education
Henry J. Kaiser High School
Fontana, CASkills
- Customer service
- Point of sale systems
- Stock replenishment
- Attention to detail
Languages
English
Professional
Timeline
Barista
Starbucks
05.2023 - Current
Sales associate
Old Navy
11.2020 - 06.2023
Henry J. Kaiser High School