MELISSA PACHECO
Orange Park,Florida
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
11
11
years of professional experience
Work History
Stow Associate
Amazon Fulfillment Center
Jacksonville, Fl
10.2023 - Current
- Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
- Collaborated with fellow associates for efficient stowing processes, streamlining daily tasks and increasing overall team performance.
Healthcare Customer Service Representative
United Healthcare
Florida
01.2020 - 06.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
ATTRACTIONS & GUEST SERVICES CAST MEMBER
WORLD DISNEY WORLD
Orlando, FL
04.2015 - 12.2020
- Developed knowledge base regarding attractions, operations, policies
- Organized and maintained a clean, safe, and fun environment for all visitors
- Greeted guests in a friendly manner upon arrival to the attraction
- Demonstrated excellent customer service skills to ensure guest satisfaction
- Ensured that safety protocols were followed at all times.
SALES ASSOCIATE
GUESS
11.2015 - 04.2017
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Assisted customers with product selection to ensure customer satisfaction
- Promoted benefits of store credit cards and customer loyalty programs.
CUSTOMER SERVICE REPRESENTATIVE
SPECTRUM
12.2013 - 04.2015
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
HIGH SCHOOL DIPLOMA -
NICHOLAS SEVILLA
Toa Alta, PR05.2004
Skills
- Strong communication skills for conducting outbound calls to schedule appointments with members
- Ability to coordinate appointments for preventive care services in various settings
- Detail-oriented and organized in managing scheduling and follow-up tasks
- Knowledge of healthcare administration principles and preventive care services
- Proficient in using Microsoft Office Suite and electronic medical records systems
Languages
Spanish
Native or Bilingual
Timeline
Stow Associate
Amazon Fulfillment Center
10.2023 - Current
Healthcare Customer Service Representative
United Healthcare
01.2020 - 06.2023
SALES ASSOCIATE
GUESS
11.2015 - 04.2017
ATTRACTIONS & GUEST SERVICES CAST MEMBER
WORLD DISNEY WORLD
04.2015 - 12.2020
CUSTOMER SERVICE REPRESENTATIVE
SPECTRUM
12.2013 - 04.2015
HIGH SCHOOL DIPLOMA -
NICHOLAS SEVILLA