Melissa Parton
Pendergrass,GA
Summary
Experienced customer service representative with a proven track record in resolving inquiries and processing orders efficiently. Committed to enhancing customer satisfaction through active listening and effective communication. Seeking to maintain a full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Metabo HPT
Braselton, GA
07.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently using internal systems for tracking and management.
- Processed returns efficiently, ensuring accurate documentation and compliance with company policies.
- Served as a reliable point of contact for customers seeking updates on the status of their return, ensuring timely communication of all relevant information.
- Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Loan Office/Store Manager
Select Management Resources / LoanMax Title Loans
Gainesville, GA
12.2006 - 06.2023
- Established strong relationships with customers, enhancing loyalty and satisfaction levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Receptionist
Hulsey Plumbing
Gainesville, GA
11.2003 - 10.2006
- Greeted visitors and customers, offering friendly, knowledgeable assistance to enhance their experience.
- Kept reception area clean to give visitors a positive first impression
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by coping, faxing, and filing documents.
- Corresponded with clients via email, telephone or postal mail.
- Resolved customer problems and complaints.
Clerk
Hall County Sheriff's Office
Gainesville, GA
03.2001 - 11.2003
- Greeted public with professional attitude
- Scheduled visitation with inmates and families. Added money to inmate accounts.
- Entered all information regarding court proceedings/sentencing into inmate files.
- Handled all paperwork to release inmates from jail.
- Verified active warrant status for deputies and other law enforcement agencies.
- Maintained a professional atmosphere within the office setting through effective communication skills.
- Operated various office equipment to support daily administrative functions.
- Handled public inquiries efficiently.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
High School Diploma -
Johnson High School
Gainesville, GA06-1997
Skills
- Customer service
- Order Processing
- Effective multitasking
- Written communication
- Microsoft Outlook
- Excel
- Microsoft Word
- Microsoft Teams
- Syspro 7 Client
- Computer proficiency
- Active listening
- Positive and Friendly
Timeline
Customer Service Representative
Metabo HPT
07.2023 - Current
Loan Office/Store Manager
Select Management Resources / LoanMax Title Loans
12.2006 - 06.2023
Receptionist
Hulsey Plumbing
11.2003 - 10.2006
Clerk
Hall County Sheriff's Office
03.2001 - 11.2003
High School Diploma -
Johnson High School