Melissa Pedroza
Midland,TX
Summary
Dynamic and results-driven professional with extensive experience at Whataburger Restaurants L&c, excelling in team leadership and customer service. Proven track record in enhancing customer satisfaction and resolving conflicts effectively. Skilled in operations management and staff training, fostering a motivated workforce to achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
The Kent Companies
Midland, TX
05.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Whataburger Restaurants L&c
Midland, TX
08.2018 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Sonography
Midland College
Midland, Texas, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Sales strategies
- Sales growth
- Policy enforcement
Certification
Servsafe
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
The Kent Companies
05.2025 - Current
Manager
Whataburger Restaurants L&c
08.2018 - 05.2025
Sonography
Midland College