Melissa Petersen
Long Branch,NJ
Summary
Dynamic professional with a proven track record in enhancing customer service and streamlining operations, notably at Total Eyecare and Eyewear Gallery. Excelled in organizational efficiency and client relations, leveraging exceptional communication skills and attention to detail. Demonstrated ability to increase client satisfaction and operational productivity, embodying a service-oriented mindset with expertise in office administration. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Receptionist
Total Eyecare and Eyewear Gallery
03.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Restaurant Hostess
Secura Japanese Restaurant
06.2020 - 11.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Telemarketer
Unity Telecommunications
06.2017 - 01.2019
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
Education
Cosmetology Degree - Cosmetology Education
Palm Beach Community College
West Palm Beach, FL02.2012
High School Diploma -
Florida Youth Challenge Academy
Starke, FL05.2011
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Office Administration
- Administrative Support
- Schedule Management
- Professional Demeanor
- Service-oriented mindset
- Meeting Preparation
- Business operations understanding
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Team Collaboration
- Courteous and Professional
- Visitor and Customer Relations
Timeline
Receptionist
Total Eyecare and Eyewear Gallery
03.2021 - 08.2023
Restaurant Hostess
Secura Japanese Restaurant
06.2020 - 11.2020
Telemarketer
Unity Telecommunications
06.2017 - 01.2019
Cosmetology Degree - Cosmetology Education
Palm Beach Community College
High School Diploma -
Florida Youth Challenge Academy
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