Melissa Pisulewski
Elmwood Park
Summary
Dynamic professional with a proven track record at 16 Handles Frozen Yogurt, excelling in customer service and team leadership. Skilled in employee training and maintaining operational excellence, I effectively established processes that enhanced customer satisfaction and ensured quality. Adept at multitasking and organization, I thrive in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Assistant Manager
16 Handles Frozen Yogurt
Teterboro
11.2017 - Current
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated regularly with customers to gain insights into their needs.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Member
Victoria Secret
Wayne
02.2021 - 03.2022
- Received, processed, and stocked merchandise in accordance with store policies.
- Greeted customers upon entering the store with friendly demeanor.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
- Assisted customers with product selection and ordering process.
Office Assistant
Grand Tool/Republic Drill
South Hackensack
05.2019 - 08.2019
- Maintained an organized filing system of paper documents and electronic files.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Cross-referenced paperwork with related databases to confirm accuracy of filed information.
- Pulled files for staff, management and third-party requests.
Education
High School Diploma -
Elmwood Park/High School Middle School
Elmwood Park, NJ06-2019
Skills
- Customer service
- Time management
- Multitasking and organization
- Team leadership
- Employee training
Affiliations
- I enjoy cooking and baking on my free time as well as going outdoors and enjoying nature.
Timeline
Team Member
Victoria Secret
02.2021 - 03.2022
Office Assistant
Grand Tool/Republic Drill
05.2019 - 08.2019
Assistant Manager
16 Handles Frozen Yogurt
11.2017 - Current
High School Diploma -
Elmwood Park/High School Middle School
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