Melissa Plybon-Moore
Customer Service
Harrison,OH
Summary
Dynamic professional with extensive experience as an Inspection Coordinator at CGI Federal, excelling in quality control management and documentation review. Proven track record of enhancing operational efficiency through process improvements and strong teamwork. Recognized for meticulous attention to detail and problem-solving abilities, driving continuous improvement initiatives in compliance and performance metrics.
Overview
12
12
years of professional experience
Work History
Inspection Coordinator
CGI Federal
03.2022 - 07.2025
- Coordinated inspection schedules, ensuring compliance with regulatory standards and internal policies.
- Analyzed inspection reports to identify trends and recommend corrective actions for process improvement.
- Collaborated with cross-functional teams to implement quality assurance measures, enhancing operational efficiency.
- Self certification processor.
- Monitored inspection performance metrics, driving continuous improvement initiatives across operational workflows.
- Established strong relationships with clients and vendors, fostering trust and loyalty in our services.
Leases and Contracts Processor
Cincinnati Metropolitan Housing Authority
07.2020 - 05.2023
- Processed and reviewed contracts, ensuring compliance with federal regulations and internal policies.
- Managed contract lifecycle from initiation to execution, maintaining accurate documentation throughout.
- Conducted audits of existing contracts to identify discrepancies and recommend corrective actions.
- Implemented process improvements that reduced contract processing time by streamlining workflows.
- Demonstrated meticulous attention to detail through careful examination of contracts before submission for final approval or execution.
Clerical Support Specialist
Mane Inc
01.2017 - 04.2020
- Streamlined office Quality Control Projects to enhance workflow in a Timely manner.
- Tested products to make sure are within standards.
- Help with writing Standard Operating Procedure for the Miro and Macro Capsules.
- Tested Quality of products and recorded data.
Customer Service Representative
Hamilton Central YMCA
06.2019 - 01.2020
- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Managed membership registrations, ensuring accurate data entry and adherence to policies.
- Facilitated communication between departments to streamline service and updated Excel Spreadsheets.
Cook, Secretary and Custodian
Haven House Family Shelter
06.2013 - 08.2016
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Helping the director for in the office.
- Helping the cleaning crew Maintain the units with in the building.
Education
Certificate - State Tested Nursing Assistant
Butler Tech
Hamilton, OH05-2016
Associate of Science - Business Administration Computer Science
Southwestern College of Business
Edgewood, KY06-2000
Skills
- Scheduling inspections
- Quality control management
- Documentation review
- Teamwork
- Customer service
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Reliability
- Computer skills
- Organizational skills
Timeline
Inspection Coordinator
CGI Federal
03.2022 - 07.2025
Leases and Contracts Processor
Cincinnati Metropolitan Housing Authority
07.2020 - 05.2023
Customer Service Representative
Hamilton Central YMCA
06.2019 - 01.2020
Clerical Support Specialist
Mane Inc
01.2017 - 04.2020
Cook, Secretary and Custodian
Haven House Family Shelter
06.2013 - 08.2016
Certificate - State Tested Nursing Assistant
Butler Tech
Associate of Science - Business Administration Computer Science
Southwestern College of Business