Melissa Pond
Customer Service/Supplier Specialist
Madison,WI
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Customer Service Rep/Supplier Specialist
Demco, Inc
MADISON, WI
03.2005 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Account Manager
IMS Electrol, Inc.
North Lake, WI
02.2003 - 03.2005
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
Purchasing Assistant
IMS Electrol, Inc.
North Lake, WI
09.2003 - 11.2003
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Oversaw supplier related activities and monitored supplier performances.
Data Entry/Releasing Documentation
IMS Electrol, Inc.
North Lake, WI
03.2001 - 11.2003
- Releasing work process' and documentation such as CAD's, prints and other instructions to manufacturing and verifying current revisions.
- Entering of Kanban orders from customers via Web Ordering and email.
- Filing for AP/AR.
- Answering multi lined phones and directing calls.
Soldering Team Lead
IMS Electrol, Inc.
North Lake, WI
06.1997 - 03.2001
- Managed schedules, accepted time off requests and found coverage for short shifts for 6 employees.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Adjusted equipment to meet different productivity levels.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Certification - Phlebotomy
Waukesha County Technical College
Pewaukee, WI 08.1991 - 12.1991
Skills
Problem-Solving
Active Listening
Data Entry
Multitasking Abilities
Attention to Detail
Dependable and Responsible
Critical Thinking
Excellent Communication
Good Telephone Etiquette
Achievements
Kanban-Toyota Production System Training
May 2002
5S-Visual Workplace Training
July 2002
ZQC Mistake Proofing the Workplace Training
September 2002
Getting the most from Microsoft Excel
December 2003
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Rep/Supplier Specialist
Demco, Inc
03.2005 - 03.2023
Purchasing Assistant
IMS Electrol, Inc.
09.2003 - 11.2003
Account Manager
IMS Electrol, Inc.
02.2003 - 03.2005
Data Entry/Releasing Documentation
IMS Electrol, Inc.
03.2001 - 11.2003
Soldering Team Lead
IMS Electrol, Inc.
06.1997 - 03.2001
Certification - Phlebotomy
Waukesha County Technical College
08.1991 - 12.1991